"I'm happy to find Vitacost. Here the quality supplements cost cheaper."
"I like this online grocery because it doesn’t require a monthly fee and it lets you buy only the amount you want—- not huge quantities. The service is easy to use and was delivered in a timely fashion. I recommend Vita Cost to anyone who wants good quality and good service!! Thank you , Vita Cost!!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you love the flexibility of shopping with us and appreciate our easy-to-use service. It's awesome to know that you received your order in a timely manner! Your recommendation means the world to us, and we can't wait to continue providing you with great quality products. Happy shopping at Vitacost!”
"I ordered 10lb einkorn flour with my order. It was sent laying down flat with no ziploc bag around it. The bag of flour was broken at the top and flour was all over the contents in the box. Also, the conditioner I received was busted at the top and there was conditioner on the inside of the ziploc. I asked for a replacement on both and they sent the flour again, laying down, in a ziplock with no packing materials. The top of the flour bag was open and flour poured out into the ziploc. The ziploc was also open. I asked for a refund for this item."
“I’m really sorry to hear about your experience with the packing and the condition of your order. It sounds incredibly frustrating to receive items in that state, and I can understand how disappointing it must be to have to deal with flour and conditioner leaking everywhere. We strive to ensure that our products arrive in good condition, and it seems we fell short this time.
It's concerning that the replacement flour was sent without proper packing materials again. I appreciate your patience in requesting a refund for the item, and we want to make it right for you. Please reach out to our customer service team @ 1-800-381-0759 with your order details so we can expedite that process and ensure you receive a satisfactory resolution. Thank you for bringing this to our attention, and we will take steps to improve our packing methods.”
"Great price service and arrival!"
“Vitacost strives to deliver the best customer experience, and it makes our day to know we have accomplished just that!”
"I contacted Vitacost re an error with my free, qualified shipping & received a prompt informative reply, followed by a second kind and efficient reply to my additional question to let me know the issue was being resolved and I would receive my processed refund for shipping in a few days. Thank You Vitacost, and Thank You Sharlene Marie! "
“Wow, what an amazing review! We're thrilled to hear about your positive experience with our customer service team! It's fantastic to know that Sharlene Marie was able to assist you promptly and efficiently. Your satisfaction means the world to us, and we're so grateful for your kind words. Thank you for choosing Vitacost, and we look forward to serving you again soon!”
"Savings, Deals, arrives quick, delivery personnel rings the bell as requested!!!-major stars for that ."
“Thank you so much for your fantastic review! We're thrilled to hear that you love the savings and quick delivery! Our team works hard to ensure a great experience, and it’s wonderful to know that the delivery personnel met your expectations by ringing the bell. Your support means everything to us! Happy shopping!”
"good selection fair prices fast delivery"
“We are so grateful for your 5-star review. Thanks for sharing your rating with us and the Vitacost community!”
"Web page is not very user friendly. Hard to follow. Didn’t have the fish oil I needed. "
“Thank you so much for your feedback! We’re thrilled you took the time to share your thoughts. We're sorry to hear that you didn't find the fish oil you were looking for and that the website was a bit tricky to navigate. Your input is super valuable, and we’re always looking for ways to improve the shopping experience. If you have any specific suggestions or if there's anything we can assist you with, please let us know! We appreciate your support!”
"Great products, good offers. Very satisfied "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"Received everything together"
“We're thrilled to hear that your order arrived in perfect condition! Thank you for choosing Vitacost for your delivery needs. We appreciate your feedback and look forward to serving you again soon.”
"My grocery order arrived a day early and packed in a manner to keep from being crushed. Thank you."
“Yay! We're so happy to hear that you received your order early and that you were satisfied with the pricing! We appreciate you taking the time to share your feedback!”
"She was very helpful and the order came quikly "
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"I love that I am able to order all of my favorite well-researched supplements from one place .
Plus when you order from Vitacost you know you are getting the real deal- not substitutions or vitamins/supplements close to their expiration date. Look for special offers and free shipping! A must!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love the convenience of ordering all your favorite, well-researched supplements from us! It’s fantastic that you trust us to provide the real deal – we take great pride in our quality. And yes, keep an eye out for those special offers and free shipping! Your support means the world to us!”
"The taste is great but shipping to me took forever. "
“Thank you so much for your fantastic review! We're thrilled to hear that you love the peanut butter and that it's a great fit for your Weight Watchers journey! Your feedback about the shipping time is valuable, and we’re always working to improve the experience for our customers. We appreciate your support and hope you continue to enjoy your delicious peanut butter!”
"I ordered 12 cans of low salt soup which were offered at a good price. They were delivered promptly and the packing was perfect."
“Thank you so much for the amazing 5-star review! We are thrilled to hear that you had a great first experience with us and that you enjoyed our selection and fast shipping. We appreciate your support and look forward to serving you again in the future.”
A rep from Vitacost, KevinRep, has responded:
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”