"Cherry juice was ordered and arrived in good time in perfect condition. Ordering was easy and efficient. The shipping company kept in contact and the packing was excellent. Unique baggies made from recycled plastic were used to cradle the glass containers. The product is delicious as expected. All in all, my first order was a super experience. "
"got what I wanted in a timely manner"
“ Yay! We're so happy to hear that you received your order in a timely fashion and you got exactly what you ordered! We appreciate you taking the time to share your feedback!”
"Found what I wanted at prices I liked. Will be back to keep my budget in line. "
“Good afternoon and thank you for your kind review! We are so happy to hear that you are able to find your favorite items with a good price! Take care!”
"I ordered products on 8/31, my account was charged at that time. After 5 days with no shipping information, I tried to find the status on the website. The order number associated with my purchase was not recognized, so I inquired through Customer Service. I have been tracking my order through USPS but they don't seem to be in any hurry!
My shipment originated in Indiana, I am next door in Ohio and still have not received! Very unhappy! I probably won't buy from Vitacost again."
“I’m really sorry to hear about the delays with your order and the frustration it has caused. It’s understandable to be unhappy when you’re eagerly awaiting your products, especially with such a short distance between you and the shipment origin. The issues with tracking and order recognition can be particularly frustrating, and I appreciate you reaching out for assistance.
While I am unable to look into your specific order details, I encourage you to contact our Customer Service team @ 1-800-381-0759 again for further clarification and support. We truly value your feedback and hope to resolve this situation for you. Your experience matters to us, and we hope to regain your trust in the future.”
"Just fine I well keep buying"
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"I was not able to find this product anywhere when I came across the Vitacost website. I have received this product promptly. Great job!"
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com. We pride ourselves on providing fast and efficient service, so we're delighted to hear that your order arrived quickly. We look forward to serving you again soon!”
"I was very frustrated with the website ordering on my phone. But dealing with customer service was very helpful. Thank you"
“Thank you so much for your feedback! We're thrilled to hear that our customer service team was able to assist you effectively, even though you experienced some frustration with the website. We truly appreciate your patience and understanding, and your input helps us improve. We're always here to help you have the best shopping experience possible!”
"Easy & fast! Very satisfied with experience!"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"Easy to use order platform. Accepts Paypal. Order arrived promptly."
“Thank you so much for the amazing review! We're thrilled to hear that you are happy with our timely delivery. We're also glad you find our website easy to use. Looking forward to serving you again soon!”
"Great discounts. Fast delivery"
“Vitacost strives to deliver the best customer experience, and it makes our day to know we have accomplished just that!”
"Always get my orders quickly! Thank you!!"
“You're more than welcome! We’re so happy that you are pleased with your order and the speed in which it gets to you!”
"pretty straight forward ; your basic quid pro quo"
“Wow, thank you so much for your awesome review! We're thrilled to hear that you're enjoying your experience with us. It's always great to know that our customers appreciate the straightforward value we provide. If there's anything more we can do for you or any memories you'd like to share, we’re all ears! Keep enjoying your shopping with Vitacost!”
"Always pleasant!! I reorder regularly and continue to find new products that you offer at a very fair price!"
“Thank you so much for your fantastic review! We're thrilled to hear that you’re enjoying our prompt delivery and wide variety of products! It's great to know that you appreciate the free shipping and discounts as well. We love that you're discovering new favorites with us and finding everything at fair prices! Your loyalty means the world to us, and we can't wait to serve you again soon!”
"Easy and fast - and great prices"
“Vitacost strives to deliver the best customer experience, and it makes our day to know we have accomplished just that!”
"On my resent order placed 8/31 it took a week to process and as of 9/7 it still is not here!
Not sure what happened to your service ."
“I'm truly sorry to hear about your experience with the delay in processing and shipping your order. I understand how frustrating this can be, especially when you're looking forward to receiving your items. We strive to provide timely service, and I apologize for any inconvenience this has caused you. Please know that your feedback is valuable, and we will look into this issue to ensure it doesn't happen again. If there's anything specific we can do to assist you further or if you have questions about your order status, please let us know!”
A rep from Vitacost, KevinRep, has responded:
“Wow, we're absolutely thrilled to hear about your fantastic experience! Thank you so much for sharing your thoughts on our cherry juice and the overall ordering process. It's wonderful to know that the shipping was smooth and our eco-friendly packing made a positive impression. Your satisfaction truly means the world to us! We're excited to have you as a customer and can't wait to serve you again in the future!”