"This is an exceptional experience with this company. I reordered my product and the package was received in good time. HOWEVER, it was NOT what I had ordered. Going on-line to get this fixed was interesting. It took about an hour of 'Chat' to come to the following conclusion: Because of the packing error, they will have to do some kind of overhaul in their warehousing system. They will be unable to ship the right product for 3-4 weeks. SO, I had to get an alternate supplier to fill my needs. Packing errors are a little understandable, but to be unable to fix the error for about a month?? I'd like to think this was a misunderstanding by the tech I was chatting with. So..... off to GNC to get my pills..."
"Ordered and delivered within 5 days, seamlessly "
“We are thrilled to hear that you had such a positive experience with our shipping process! Thank you for taking the time to share your feedback and for choosing Vitacost for your shopping needs. We appreciate your support!”
"Loved all the products I ordered and they arrived quickly. Great prices too especially on the essential oils which I love. Thanks!"
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you loved your products and that they arrived quickly. It's wonderful to know that our prices on essential oils are making you happy too! We appreciate your support and look forward to serving you again soon!”
"I was very satisfied with my products and it came quickly. "
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you! We're always looking at bettering our services, so your feedback will help us do so.”
"The products are wrapped super securely and the time of arrival was soon. Easy to follow the website. Diane in Nebraska.
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“Thank you so much for the amazing review! We're thrilled to hear that you are happy with our timely delivery and secure packaging. We're also glad you find our website easy to use. Looking forward to serving you again soon!”
"Fast delivery and good prices plus variety!"
“Yay! We're so happy to hear that you received your order early and that you were satisfied with the pricing! We appreciate you taking the time to share your feedback!”
"Quick and easy delivery..."
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick and easy delivery experience with us.”
"On time delivery, and an accurate order is all one can ask for... Thank you for your great service over the years I have been utilizing your companies services to fulfill my nutritional needs.. Keep up the good work, and God bless.. "
“We are thrilled to hear that you had a great experience with our service and speedy delivery! Thank you for choosing Vitacost as your go-to shopping destination. We truly appreciate your loyalty and look forward to serving you again in the future!”
"And arrived quickiy and on time!"
“Yay! We're so happy to hear that you received your order in a timely fashion and you enjoyed the products! We appreciate you taking the time to share your feedback!”
"Besides getting vitamins I love being able to shop for quality foods and snacks. "
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"I loved everything about my order. The price, the stock this store has and the shipping was perfectly organized. Thank you so much! I will buy again from you guys. "
“Thank you so much for your glowing review! We are thrilled to hear that you had a positive experience shopping with us again. Our team works hard to provide a wide selection of products at great prices, and we're happy to hear that your order arrived in a timely manner and was complete. We truly appreciate your support and look forward to serving you again in the future”
"The online website was very easy to purchase and check out and shipping was fast."
“Thank you so much for your 5/5 star review! We are thrilled to hear that you find shopping with us easy and convenient. Your feedback means the world to us, and we truly appreciate your support.”
"Got my order super fast. Super easy"
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us.”
"When I was a child (1960's) my parents used to purchase Puffed Wheat and Puffed Rice Cereal.
I was diagnosed with diabetes on May 1st of this year.
While having to change some things in my diet, The Puffed Wheat and Rice Cereal came to mind because they are whole grain and sugar free cereals.
Living in a small town there are not many stores and I could not find Puffed Wheat or Rice Cereals.
I googled the Cereal and found Arrowhead Puffed Wheat Cereal on Vitacosts website. I ordered several bags.
Thank You!
R M W"
“Wow, thank you so much for sharing your wonderful experience! We're thrilled to hear that you found the Arrowhead Puffed Wheat Cereal on Vitacost and that it has brought back fond childhood memories for you. It’s fantastic that you were able to make a healthy choice that fits your new dietary needs. We’re so glad to be part of your journey towards a healthier lifestyle! Enjoy your cereal, and thanks again for choosing Vitacost!”
"The items are excellent quality, shipped quickly and were very well packaged! Prices are also great!
"
“Wow, thank you so much for your fantastic review! We're absolutely thrilled to hear that you're a happy long-time customer! It means the world to us that you appreciate the quality of our items, our speedy shipping, and the care we put into packaging. We're also delighted that you find our prices great! Your support is what keeps us motivated to deliver the best. Keep enjoying your purchases!”
A rep from Vitacost, KevinRep, has responded:
“I understand how frustrating it must be to receive the wrong product and to face such a long wait for a resolution. It's certainly not the experience we want our customers to have. I appreciate your patience during the chat process, and I’m sorry for any inconvenience this has caused you. While I’m glad to hear that you were able to reorder and receive your package in a timely manner, I completely understand the importance of receiving the correct item. Your feedback about the packing errors is valuable, and I’ll make sure it’s passed on to help us improve our service. If there’s anything else I can assist you with, please let me know.”