"Package was delivered where I specified and arrived in perfect condition. Plus I received a text depicting item after delivery. Great job guys, thanks!"
"This purchase was several bottles of various kinds of liquid soap/detergent. Always appreciate the good value and quality of my purchases. The packing is thoughtful for safe transit without anything sloshing around or leaking, as my purchases often involved liquid soap bottles. Thank you."
"Love shopping with Vitacost! Great quality, great prices and fast & conscientiously packaged shipping! Thank you!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you love shopping with us and appreciate our quality and prices. It's fantastic to know that our packaging and shipping meet your expectations! Your support means the world to us!”
"Vitacost is always prompt and I have never received an order that was incorrect. Everything is packaged very nice. They are personable and offer good prices. They also send out cards with discounts and sometimes free shipping. Great job vitacost!"
“We are thrilled to hear that you had such a positive experience shopping with us! Thank you for taking the time to share your feedback and for choosing Vitacost. We look forward to serving you again in the future for all your health and wellness needs.”
"Very smooth. No problems at all ."
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"Bought Evolve White Chocolate and thought because of the cool weather coming it would be safe from melting. When I opened the first box, it was melded together.
I still recommend this company, but I think I'll wait until it's much cooler to order meltable items, more on me than them.
Vitacost is very prompt in sending items, so I have dealt with them over and over again. "
“Wow! Thank you so much for your fantastic review! We're thrilled to hear that you love the Evolve White Chocolate and appreciate your understanding about the melting issue with the cooler weather. It's great to know that you've had a positive experience with our prompt service, and we truly value your loyalty! We can't wait to serve you again, and we'll be here whenever you're ready to order more!”
"I had an urgent item which was missed by Vitacost when shipped with other non-urgent items with no packing slip- looks like the packing dept. dropped the ball
Order was missing items -packaging could be better Thanks"
" I keep getting offers from vitacost for offers for between 20% AND 30% OFF, BUT WHEN I TRY TO USE THE CODE IT KEEPS SAYING PRODUCT NOT ELIGIBLE WHATS UP? I GET EMAIL AND PHONE TEXT ALL THE TIME. I BUY THIS PRODUCT ABOUT EVERY 2 MONTHS IT WOULD BE NICE TO GET IT ON A DISCOUNT "
“Thank you for your fantastic review! We're thrilled to hear you love the product and appreciate your loyalty! We totally understand how frustrating it can be when discount codes don't work as expected. Those promotional offers can sometimes have specific exclusions, but we want to make sure you get the best deals possible. If you’re having trouble applying a code, our customer support team is here to help you navigate it. Keep an eye out for future promotions, and happy shopping—let's get you those discounts on your favorite products!”
"Vitacost provides excellent customer service and my order questions are always answered in a timely manner and professionally."
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"I wanted to take advantage of the discount you offered at that time but when filling out my info it asked for a mobile phone which I do not have. I was unable to proceed for the discount. Please understand that everyone does not have a mobile phone and that should be taken into consideration."
“Thank you for sharing your feedback. I understand how frustrating it can be to encounter obstacles while trying to take advantage of a discount, especially when it involves providing a mobile number. Your point about accommodating customers who do not have mobile phones is valid, and we appreciate you bringing it to our attention. We are continuously working to improve our processes, and input like yours helps us identify areas for enhancement. If you have any other suggestions or need assistance with placing an order, please let us know. We’re here to help!”
"Always good from ordering to receiving my otder"
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"Service was fast and cost was amazing. "
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.”
"The first order was delivered to the wrong house/address. The replacement order was delivered to the right address. Vitacost did quickly solve the problem. "
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the original order being delivered to the wrong address, we're elated our Customer Service Team was able to get you a replacement in a timely manner!”
"My wife and I have been buying organic products from Vitacost for years! The prices are very reasonable and many of our orders come before they are expected or right in time! We appreciate you all! Highly Recommended!!"
“Thanks for the 5-star review! Your feedback is a great way to let us know we’re on track for making our customers smile! We look forward to serving you again in the future.”
"Thank you for being one of the easiest/most simple companies to order from. Each order I have placed has been correct, packed very well, and always on sale. Your customer service and team members need to be acknowledged for their commitment to quality and great work!
Thank you,
Tammie Chute"
“Wow, Tammie! Thank you so much for your fantastic review! We're absolutely thrilled to hear that you find our products, pricing, and customer service to be excellent! Your kind words about our team mean the world to us. We strive to make every order a breeze, and it’s so rewarding to know that we’ve hit the mark for you! We're here to keep delivering the quality and service you love. Happy shopping!”
A rep from Vitacost, KevinRep, has responded:
“We're thrilled to hear about your fantastic delivery experience! It's wonderful to know that everything arrived exactly as you specified and in perfect condition. We’re also glad you appreciated the delivery notification! Your kind words motivate us to keep providing amazing service. Thank you for choosing Vitacost!”