"Have been using for years, am always pleased with the service and products."
"Healthy and clean with only 5 ingredients. A perfect on the go snack."
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"Nothing intuitive about the site"
“I’m sorry to hear that you’re having a frustrating experience with our website. We strive to make our site user-friendly, and your feedback is invaluable in helping us improve. If you have specific issues you're encountering, please let us know, and we’d be happy to assist you directly. Thank you for sharing your thoughts with us.”
"I have been using Vitacost products for a few years now. I won't buy from anyone else. The order is always on time and it's always complete. Each and every time the price is very reasonable and the vitamins work. For women, out there these vitamins are all natural and I recommend them to every woman."
“Thank you so much for your amazing review! We're thrilled to hear that you love our Vitamin D and find our prices reasonable. We're grateful for your recommendation and appreciate your support. We're here to provide quality products and excellent service for all your vitamin needs. Thank you for choosing Vitacost!”
"I cancelled 3 orders just after making them, so that I could get my order just right. I see they are being shipped and charging my bank account."
“I understand how frustrating this situation must be for you, especially when you took the time to cancel your orders. It’s important that we resolve this for you. Please reach out to our customer support team directly @ 1-800-381-0759 with your order details so we can assist you in stopping the shipments and addressing any charges on your account. Your satisfaction is important to us, and we want to ensure that we make this right.”
"The chocolate arrived melted!!!"
“I’m sorry to hear that your chocolate arrived melted. We understand how disappointing that can be, especially with something as enjoyable as chocolate. Please reach out to our customer service team @ 1-800-576-4377 so we can assist you with a replacement or refund. Your satisfaction is important to us, and we want to make this right for you.”
"Received my order within 3 days. Food products were fresh and have a good date until 1 1/2 years from now. Overall a good experience!"
“Wow, thank you so much for sharing your experience! We're thrilled to hear that your order arrived earlier than expected and that you found the food products to be fresh with a long shelf life. Your satisfaction means the world to us, and we can't wait to serve you again in the future!”
"My Vitacost orders always come well packed and arrive in a few days. The products are excellent. Thanks!"
“Thank you so much for your amazing 5/5 star review! We're thrilled to hear that you had a great experience with our service. It's wonderful to know that your orders are always well packed. We're also delighted that our delivery was fast and efficient for you. Thank you for shopping at Vitacost - your support means the world to us!”
"I love Vitacost! I have been ordering from them for probably about 10 years. I always wait to get a coupon usually holding out for the 20% off. And it does eventually come! I did have one disappointing experience where I
Put several items in my basket they did apply the discount but it brought me down to lower than $50 so they charged me for shipping.… I was super upset as it canceled out my discount. Yes, I should’ve been paying more attention, but I usually don’t have time to do these orders until very, very late at night and I am exhausted I was was bummed about it and held off on ordering for a while. Just be very careful. They will give you great deals, but they will bounce back up with shipping if you go below 50 bucks.
"
“Thank you so much for your amazing 5-star review! We're absolutely thrilled to hear that you've been enjoying your Vitacost experience for nearly a decade! Your loyalty means the world to us, and we're so glad you find our deals valuable. We totally understand how frustrating it can be when discounts don’t stack as expected, especially after a long day. We're always working to make your shopping experience better, so we appreciate your feedback. Keep an eye out for those coupons, and happy shopping! ?✨”
"Use it on my shoulders prior to playing golf. Relief all day "
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us and the product you received! ”
"The order was supposed to be delivered within 3-5 days and I still don't get it. "
“I’m really sorry to hear that your order hasn’t arrived yet. I understand how frustrating it can be to wait longer than expected for a delivery, especially when you were counting on it. Please check the tracking information for any updates, or feel free to reach out to our customer support team @ 1-800-381-0759 for assistance. We’re here to help resolve this for you.”
"I tired to track package but with the number you gave me, it didn’t work."
“I'm sorry to hear that you had trouble tracking your package. It can be frustrating when delivery information is unclear. We strive to ensure a smooth experience, and your feedback is important to us. If you’d like, I can help you locate your order with additional information, your order number, or assist you in resolving any issues you've encountered.”
"Very easy to navigate online shopping with great variety of products and great prices. Excellent customer service and delivery. "
“Thank you so much for your amazing 5-star review! We are thrilled to hear that you found our online shopping experience easy to navigate and that you loved our great variety of products and prices. Providing excellent customer service and fast delivery is always our top priority, so we are so glad to know that we met your expectations. Your feedback means the world to us and we truly appreciate your support.”
"I ordered B12 vitamins and received them within a couple of days. Vey pleased!"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"I’ve been using Vitacost for years now without issue but in the last few months the service/quality has significantly dropped. Not sure what has happened but it’s as if they’ve been bought out and corners are being cut. Here are a few things that have happened:
1. Orders are not delivered by professional delivery companies anymore (Fedex, UPS, etc), they’re delivered by literally any random stranger with a car (just like Amazon). I’ve received numerous packages where all the contents inside are hot and muggy like it’s been sitting inside someone’s trunk for hours.
2. Not having orders delivered by professional delivery companies also means tracking information is completely vague. You’ll get a tracking number that literally only gives you an “estimated DAY of arrival”. No time updates or estimates or real time tracking. Clear your plans as you’ll be waiting all day for your perishables to be delivered at an undetermined time most likely already perished or virtually microwaved in someone’s trunk. I’ve waited an entire day for food/supplements to arrive just so they wouldn’t be sitting outside in the sun if I wasn’t home.. only to have the contents still baking hot once delivered after being in someone’s trunk all day.
3. If you have the aforementioned types of issues as well, you’ll be happy to know the entire customer service team has now been outsourced so good luck actually being able to accurately converse with someone who understands what the issue is and can speak english.
4. Orders need to be checked on now as I’ve placed orders you’ll be charged for and then nothing sends out. Recently I had placed an order, had the payment confirmation, waited a couple days, but never received an order confirmation from Vitacost. When I reached out to them as to what happened, they said their system never placed the order and I had to place it again even though I had already been charged for it. I had to go back, dispute the charge, place the order again, and lose my discounts. In all my years of ordering, that has never happened even though I’ve used the exact same way to purchase every single time without issue including that time.
5. If your order DOES actually go through, it now takes 2-3 times as long to ship and sometimes you’ll be waiting an entire week just for the order to be processed before even shipping.
Vitacost, ya’ll had a great thing going here but lately it feels like you’re selling out and the drop in quality/service certainly shows that. Stop cutting corners and go back to professional carriers, great customer service, and order punctuality.
Sincerely,
A once satisfied and regular customer"
“I completely understand your frustration and appreciate you taking the time to share your thoughts. It's concerning to hear that your recent experiences with us have not met the standards you've come to expect. We value long-time customers like you, and your feedback is crucial in helping us identify areas for improvement.
The changes in delivery services you mentioned are part of our ongoing efforts to optimize logistics, but we definitely want to ensure that this does not affect the quality of your orders. Your comment about the conditions in which your packages arrived is particularly troubling, and I will pass that along to our team for further investigation.
Please know that we are committed to regaining your trust and improving our services. If there are specific orders or issues you would like to discuss further, I encourage you to reach out directly @ 1-800-381-0759 so we can assist you better. Thank you for bringing this to our attention, and we hope to turn your experience around.”
A rep from Vitacost, KevinRep, has responded:
“We are thrilled to hear about your positive experience with us! Thank you for being a loyal Vitacost customer and for your kind words. We appreciate you choosing Vitacost for your health and wellness needs. We look forward to serving you for many more years to come!”