"I have ALWAYS had a good experience buying from Vitacost. Service is fast, products are great, inventory always meets my needs. I appreciate all that Vitacost has to offer and will continue to buy from this company."
"I have found this to be a great place to shop- Great bargains and speedy delivery
"
“ We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Delivery on time and great service "
“Thank you so much for the glowing review! We're thrilled to hear that you had a positive experience with us. We appreciate your recommendation and look forward to serving you again in the future.”
"Quick delivery time after order much appreciated ! You carry some hard to get products that other sites don’t offer ! Bravo "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you had a quick and positive experience with our delivery. It’s great to know you found those hard-to-get products with us – we love being able to offer unique items that make your shopping experience special. Your appreciation means the world to us!”
"I appreciate to receive it sooner than expected. Thanks so much!"
“You are more than welcome! We hope to see you again soon!”
"I've been ordering from Vitacost for years. The website is user friendly. Customer service is fantastic. Products are securely packed. Delivery is fast. One time the lids were popped on some salsa I had ordered. I called CS and they immediately credited my account. Great company! "
“Wow, thank you so much for your amazing review! We're thrilled to hear that you've had such a positive experience with us over the years. It's fantastic to know you find our website user-friendly and that our customer service team has been there to assist you when needed. We're especially glad to hear that we could resolve the issue with your salsa quickly! Your support means the world to us, and we can't wait to keep serving you in the future!”
" Ordering online was fairly easy (straight-forward). And delivery was more prompt than I needed."
“Thank you so much for taking the time to leave your rating! Please reply and let us know if there is something we could have done differently to earn a 5 star rating from you! We're always looking at bettering our services, so your feedback will help us do so.”
"My order was never delivered, they use ONtrac, the absolute worst delivery company out there. I have never had a delivery go well when a vendor uses them. In any case I just decided to get a refund, hopefully that goes well. By the way, I never received notification that there was even a problem with my order. I just happened to track when it occurred to me that the order did not arrive and I received a survey about my order. "
“I’m really sorry to hear about the issues you’ve faced with your order delivery and the lack of communication. It’s understandably frustrating when something like this happens, and we appreciate you bringing it to our attention. We will certainly look into your experience with the shipping provider to ensure we can improve in the future. I hope your refund process goes smoothly, and please don’t hesitate to reach out if you need further assistance or have any questions regarding your order. Your satisfaction is important to us.”
"Great price for a wonderful product. Shipping was super fast. "
“Thank you so much for the excellent feedback! We are happy that you enjoyed your experience with us!”
"We received our package of chocolates right out of the hand of the delivery driver. The chocolate bars arrived about 25 to 35 percent melted. I would gladly have paid little more for some kind of shipping packaging that can better handle the zip code area being
Delivered to. The chocolate bars we have been eating for years and love. I was hoping I had found a new outlet to purchase them from but now?
Best Regards, Soft Sorrows"
“I'm sorry to hear about your recent experience with the delivery of your chocolates. It's disappointing when a favorite product doesn’t arrive in perfect condition, especially when you've been looking forward to enjoying it. We understand how important proper packaging is for sensitive items like chocolate, particularly in warmer climates. Your feedback is valuable, and we will pass it along to our shipping and packaging team to explore better solutions. If you would like assistance with a replacement or refund, please let us know. We're here to help make this right for you.”
"Placed Order #917485920 on August 18, 2024. I have received nothing. A chat with your people ended for me to wait another day and see if it arrives. Still nothing!!!!! I will be asking for a refund!!!!"
“Good afternoon. I am sorry that your order has not been delivered yet. It appears that it is lost somewhere within the USPS. I can do 1 of 2 things for you. I can either refund or replace the order. Whichever you choose I will submit as soon as you let me know. Again I am sorry for the delay”
"what use to be free shipping and no border fees has now been added times 2, plus taxes plus the exchange.....it is all too much for me and my daughters so you have lost 3 long term customers. this is our last order. Price Gouging by corporations has never been more of an issue than in todays economy. I hope your board members will rethink this for those of us not living in the U.S......"
“I’m really sorry to hear about your experience with shipping charges and the additional fees you've incurred. It's understandable how frustrating this can be, especially when you’re budgeting for you and your daughters. We value your feedback and want to assure you that we take concerns like yours seriously. Our goal is to provide affordable options for all our customers, and we recognize that international shipping costs can be a challenge. Please know that your input will be shared with the appropriate teams as we continually evaluate our policies. If there's anything we can do to assist you with your current order or future inquiries, please let us know.”
"Excellent quality, low prices compared to other stores or health stores. Comes wrapped properly to avoid spoilage!"
“Wow, thank you so much for your amazing review! We're thrilled to hear that you find our prices right and our quality excellent! It's great to know that our careful packaging is making a difference for you. We truly appreciate your support and are excited to continue providing you with the best products at unbeatable prices!”
"Easy to order and items received as listed. Thank you"
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
"I have been ordering from Vitacost for many years and I have been receiving great service, if I have any problems, Vitacost has been able to resolve the problems quickly and efficiently.
I am having a problem with your Vitacost Turmeric extract, 800 mg, SKU number 835003002719, the capsules are not full of turmeric, the capsules are only half full of turmeric.
"
“Thank you for being a loyal Vitacost customer for so many years! We're thrilled to hear that you've consistently received great service from us. We truly appreciate your feedback about the Turmeric Extract capsules, and we apologize for the issue you encountered. Your satisfaction is our priority, and we’d love to resolve this for you. Please reach out to our customer support team @ 1-800-381-0759, and we’ll ensure that the matter is addressed quickly and efficiently. Thank you for bringing this to our attention!”
A rep from Vitacost, KevinRep, has responded:
“Thank you so much for your kind review! You might have just made us blush a little! We're so happy you had a positive experience with us, and we hope to see you back again soon! Take care!”