"A lot of items out of stock. Payment screen doesn’t work right."
"I was searching the internet for Kombu to cook dry beans and for a Vegan Mayonnaise for potato salad when I found Vitacost. So happy I did, because Vitacost also carries many other products I use and have difficulty finding. My order was expertly packaged and all items arrived in good condition in a timely manner. My first order will certainly not be my last. Thank you, Vitacost."
“Wow, we’re thrilled to hear about your fantastic first experience with Vitacost! It’s awesome that you found the Kombu and Vegan Mayonnaise you were looking for, and even better that you discovered so many other products that suit your needs. We take great pride in our packaging and shipping, so it’s wonderful to know everything arrived in perfect condition. We can’t wait to serve you again—here’s to many more orders filled with your favorite products! Thank you for choosing Vitacost!”
"Very pleased with all items"
“We're so happy to hear you are enjoying your experiences with us! Thanks for the kind review!”
"Why don't you deliver to my post office or home address anymore?"
“Thank you so much for your feedback! We're thrilled to hear you enjoy our products! We understand how important delivery options are, and we appreciate you bringing this to our attention. We constantly strive to improve our services, and your input is invaluable. Please reach out to our customer service team @ 1-800-381-0759 so we can assist you in finding the best delivery solution for your needs. We're here to help!”
"quick shipping, free shipping is easy to obtain, coupon codes for extra discounts and items arrive fast! "
“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear that you're finding everything you need for your vitamins right here at Vitacost. Quick and free shipping makes a difference, and we love that you're taking advantage of our coupon codes for extra savings! Your support means the world to us, and we can’t wait to keep serving you with fast and fabulous service!”
"Website is easy to navigate, has all the products I am looking for, and customer service was very professional. See U soon. "
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you found our website easy to navigate and that our customer service team left a great impression. It's always our goal to provide an exceptional shopping experience. We can't wait to see you again soon!”
"Vitacost has a great variety of products and takes great care in packaging "
“Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you find Vitacost to be dependable and that we meet your expectations with reasonable prices and a wide variety of foods. ”
"I was ok with order and received it, only thing I wasn't pleased with is you fail to informed me about or let me know that it arrived and delivered to my home."
“Thank you so much for your feedback! We're thrilled to hear that you were pleased with your order! We’re sorry for any inconvenience regarding the delivery notification and appreciate you bringing this to our attention. Your input helps us improve and ensure a better experience for all our customers. Thank you for being a part of the Vitacost family!”
"We got exactly what we ordered and sooner thean we expected."
“Yay! We're so happy to hear that you received your order early and that you got exactly what you ordered! We appreciate you taking the time to share your feedback!”
"The products that I ordered from Vitacost were well packaged and arrived before the expected delivery date - udamaged. "
“Thank you so much for your amazing 5/5 star review! We're thrilled to hear that you had a great experience with our service. It's wonderful to know that your orders is always well packed and it arrived faster than expected. We're also delighted that our delivery was fast and efficient for you. Your support means the world to us!”
"Great value, good price; good taste and good health benefits, no caffeine crash either. I will be buying more from you guys and gals :) "
“Thank you so much for your wonderful review! We are thrilled to hear that your Vitacost order arrived safely and that you will be ordering from us again. We appreciate your support and look forward to serving you again in the future.”
"I have taken this product for years. They work. Vitacost always have a wide variety of supplements. I can count on Vitacost ! You will too.
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“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"i just have one more thing to say which is that is their delivery fee is a bit high, but it is the same for all orders no matter how large or small, so it balances itself out."
“Wow, thank you so much for your fantastic review! We're thrilled to hear you think Vitacost is a GREAT vendor! Your feedback on the delivery fee is super helpful, and we're glad to know you feel it balances out with your orders. We’re always here to make your shopping experience amazing, so please keep sharing your thoughts with us!”
"No issue whatsoever with ordered contents and delivery."
“Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.”
"Easy to find product. Great when there is a sale. Arrives promptly and free shipping. Would buy again. Love OWYN products. "
“Thank you so much for your incredible review! We are thrilled to hear that you have been a loyal Vitacost customer and that you enjoy our wide selection of products, quick shipping, user-friendly website, and amazing special offers and sales. We truly appreciate your support and are grateful to have you as a big fan of Vitacost!”
A rep from Vitacost, KevinRep, has responded:
“We're sorry to hear about the issues you experienced while trying to place an order on our website. Our team is constantly working to improve the shopping experience for our customers, and we appreciate your feedback. We apologize for any inconvenience this may have caused and we will look into the out of stock items and payment screen issues right away. Thank you for bringing this to our attention.”