"You would not accept code I got from you. It said it was still available since I didn’t use it in my first order. "
"I was sent the wrong product"
“I'm sorry to hear that you received the wrong product. That can be really frustrating. Please reach out to our customer support team @ 1-800-381-0759 so we can help you resolve this issue quickly. We want to make sure you receive the correct item and have a positive experience with us. Thank you for bringing this to our attention.”
"vitacost carries a lot of products my family likes and often can't find in our local stores. i try to shop when they have a good sale and place a big order. delivery is pretty quick."
“We understand how frustrating it can be when the products you love are not available on other platforms, but we're thrilled that you found them on Vitacost.com. We pride ourselves on providing fast and efficient service, so we're delighted to hear that your order arrived quickly. We look forward to serving you again soon!”
"Always excellent service, and selection
"
“We are thrilled to hear that you have had such a positive experience with us! Thank you for being a loyal customer and for your kind words. We appreciate your support and look forward to serving you again in the future.”
"Vitacost has these for a great price and they were delivered quickly and were very fresh. Highly recommend "
“Thank you so much for your fantastic review! We're thrilled to hear that you found what you needed at a great price and that our delivery was speedy. We appreciate your recommendation and look forward to serving you again for all your needs!”
"I am 69 and retired since 2010. I have been drinking Slimfast Vanilla flavor for about 10 years. Its my Vitamins and Minerals. doesn't help me lose any weight. I just like the Taste of it and gives me energy. I use to Order from a different company but your is $10.00 cheaper. Same kind of Packaging and Delivery was great !!!!! NO complaints from me !!"
“Wow! Thank you so much for your amazing review! We're thrilled to hear that you love our Slimfast Vanilla flavor and that it has become a staple in your routine for the past decade. It's fantastic to know that you enjoy the taste and energy it provides! Plus, we're so happy that you found us to be a more affordable option while still delivering great packaging and service. Your satisfaction means the world to us, and we're here for all your future orders! Keep enjoying your Slimfast!”
"I’ll def be back for more. "
“Thank you so much for your amazing 5/5 star review! We are thrilled to hear that you had a quick delivery experience with us and that you find the prices to be great! We will be here for you when you are ready for more.”
"I tried different coupon codes. One worked great. Good products after reading the ingredients."
“Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with our delivery and found a coupon code that worked perfectly for you! It's fantastic that you took the time to read the ingredients and appreciate our products. Your support means the world to us, and we can't wait to serve you again soon!”
"Great product! Fast shipping!"
“Yay! We're so happy to hear that you received your order fast and that you are enjoying our products! We appreciate you taking the time to share your feedback!”
"Excellent products and easy to navigate the site and find what you want.
Thanks for what you do. :)"
“Thank you so much for your 5-star review! We're thrilled to hear that you find our website easy to navigate and that you're pleased with our products. We appreciate you spreading the word about Vitacost and look forward to serving you again in the future.”
"These are delicious and i can allow myself 2 a day as a desert.. thanks so very much"
“Wow, thank you so much for your amazing review! We're thrilled to hear that our product fits perfectly within your dietary needs and that you find it delicious! Enjoying two a day as a dessert sounds like a fantastic treat. We're so grateful for your support and can't wait to continue serving you!”
"I've purchased from vitacost twice now. First order was perfect. Second order had 1 damaged item and the replace was at my house in 3 days! Great prices and great products. Thank you!"
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the damaged item, we're elated our Customer Service Team was able to get you a replacement in a timely manner!”
"We had a small hiccup with the shipping of an order with 15 bottles. There was a missed step in the packaging which resulted in some of the bottles being broken during shipping. I contacted Vitacost, and they reshipped replacements sooooo quickly. It was awesome to know that customer service and satisfaction are still important to some companies. "
“We appreciate you taking the time to leave your review. Although we sincerely apologize for the hiccup with some of the broken bottles, we're elated our Customer Service Team was able to get you a replacement in a timely manner!”
"It was a quick & easy process to select the product that I needed & place the order."
“We’re thrilled to hear that you found the ordering process quick and easy! Making your shopping experience seamless is what we strive for. Thank you for taking the time to share your feedback!”
"The order was easy to place and arrived on time without damage. Highly recommend."
“It’s always a great feeling to know we’ve made our customers happy. Thank you for taking the time to leave your feedback!”
A rep from Vitacost, KevinRep, has responded:
“I'm sorry to hear that you had trouble with the code you received. It can be frustrating when things don't go as expected. Sometimes, codes may have specific conditions or expiration dates that can lead to confusion. I’d recommend reaching out to our customer support team directly so they can investigate this issue for you and help resolve it. Your satisfaction is important to us, and we want to ensure you have a positive experience with Vitacost.”