"On 2 consecutive occasions back to back my order was cancelled . No information from ur team until I chatted ur online team after waiting for weeks for the product .That’s so disappointing "
"Always great quality and speedy service. Thank you "
“We're thrilled to hear you had such a fantastic experience! Your kind words about our quality and speedy service mean the world to us. Thank you for sharing your enthusiasm – we can't wait to serve you again!”
"good delivery, good price"
“Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience with our delivery and pricing. Your satisfaction is our top priority, and feedback like yours motivates us to keep striving for excellence!”
"The items I ordered are important to my health and arrived in good condition."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that your items arrived promptly and in great condition. It's amazing to know that we can support your health journey. Your satisfaction means the world to us!”
"I like your products
ordered and delivered in no time"
“Wow, thank you so much for your amazing 5-star review! We're thrilled to hear that you enjoyed our speedy delivery and loved our products. Your satisfaction means the world to us, and we can't wait to serve you again soon!”
"Touted 20% off if I ordered but didn't get the discount. Did get 30% off one brand item but thought 20% would be coming off the entire order. Disappointed. Prices overall were reasonable though. Being Christmas week, discount would have been nice though. I should have added total up before I sent in order, my fault for thought I got discount. I even did spin the wheel that pops up when you are on the site that said 20% off. I called the company but still didn't get discount. Wasted almost hour of my time. Delivery was fast which was great esp this time of year. I m a supplement user so I order from three other companies besides this one. Don't tolerate drugs well. Quality of products are good. "
"Order came fast and packaged very well."
“Thank you so much for your fantastic review! We’re thrilled to hear that your order arrived quickly and in great condition. Your satisfaction means the world to us, and we look forward to serving you again soon!”
"No complaints from me. I've been a customer for years and have never had a bad transaction."
“Wow, thank you so much for your fantastic review! We're thrilled to hear that you received your order the very next day—that's what we aim for with our free delivery! It's wonderful to know you've had such a positive experience with us over the years. Your loyalty means the world to us, and we can't wait to continue serving you!”
"We have a friend is gluten intolerant. You have an amazing selection of products to choose from. He is thrilled with the mixes we selected and sent him. "
"The items I was looking for were out of stock everyplace else I looked or much more expensive. I was happy to find them in stock and at a great price at Vitacost! "
“Wow, thank you so much for your fantastic review! We're thrilled to hear you found exactly what you were looking for at such a great price! It's our mission to provide the best selection and value for our customers, and we're so glad we could meet your needs. Your satisfaction means the world to us! Keep an eye out for more great deals!”
"At checkout, try to get the 20 and 30% off code. Try to apply it thought it did when I got my statement paid full price. For some reason the code did not enter which I thought it did."
“I'm sorry to hear about the trouble you experienced applying the discount code at checkout. It can be frustrating when things don't go as expected. If the code didn't apply, it might have been due to a technical issue or specific terms associated with the promotion. I recommend checking your account for the applied discounts or reaching out to our customer support team for assistance. They can help ensure you get any applicable discounts applied to your purchases in the future. Thank you for your feedback, and we appreciate your understanding.”
"i’ve been ordering from Vitacost for many years and I’m always been very satisfied with the quality of the products I get. The delivery arrives quickly too."
“Thank you so much for your amazing 5-star review! We're thrilled to hear that you've been with us for many years and that our products consistently meet your expectations. It's fantastic to know you appreciate the quality and speedy delivery! Your loyalty means the world to us!”
"Got what I was promised, but it was overpriced "
"SEnt email to customer service within 15 minutes of placing this order and realized the Boron 3mg capsules were omited.
I requested it be added to the current order but got no response after 2 emails. Wanted to add it so no shipping costs.
Had the Boron on on the original order and somehow it didnt make it.
My order did arrive today.
"
“Thank you so much for the amazing 5/5 star review! We're thrilled to hear that you're loving our products and prices. Your support means the world to us! ??”
"I am not able to log in anymore. I get a new password but cannot go further. This has happened for the last few months when I try to order. That's my only frustration with Vitacost.
Thanks for asking for feedback."
A rep from Vitacost, Immanuel-Rep, has responded:
“I’m truly sorry to hear about your experience with your recent orders. It's frustrating when expectations aren't met, especially when you've been waiting for your products. I understand how important timely updates are, and it’s disappointing that you didn’t receive any communication until you reached out. Your feedback is invaluable, and we'll work to improve our processes to ensure situations like this don’t happen in the future. ”