"Appreciate the fast and great service."
"Hi we love what we ordered and it was a great price. Thank you"
“Thank you for your fantastic feedback! We're thrilled to hear that you found shopping with us fast and easy. We appreciate your support and look forward to serving you again soon!”
"The online shopping site was easy to navigate. Everything arrived early, and glass-bottled items were packed securely. Thank you!"
“We're happy to hear that you had such a fantastic experience using the website. Thank you for your kind words and for choosing us. We can't wait to serve you again soon!”
"The Vitacost iphone app is so challenging to use, as searching, filtering, and sorting doesn't work the way it does on most apps/sites. "
“We understand how frustrating it can be when technology doesn't work as expected, and we sincerely apologize for the inconvenience this has caused. Your experience is important to us, and we are continuously working to improve our systems. Please know that your comments will be taken into consideration as we strive to enhance our website functionality.”
"I had to order online do to the fact that our pet stores no longer carry the brand that I ordered. It was a great transaction and speedy delivery. No problems. Thank you"
“Thank you so much for your wonderful review! We're thrilled to hear that your order arrived promptly and that you're enjoying the products you chose. Your satisfaction means the world to us, and we can't wait to serve you again!”
"I have had to shop the products listed with Vitacost from multiple store or locations for the past couple of years - now I only need to shop with one. From healthy living to plastic free, I've found every earth friendly product I usually y have to search around for from one website. It's a relief that I can get my perfume, make-up, cleaners, and other household products from brands I love in one easy trip to the website! Thank you!"
“We really appreciate you taking the time to leave us a review! These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you had a great experience!”
"Everything arrived well packaged and fast delivery too!"
“We're happy to hear that you had such a fantastic experience with us! Your satisfaction means the world to us, and we can't wait to serve you again!”
"Quick Shipping with great packing
Thanks"
“Thank you so much for your wonderful review! We're happy to hear that you had such a fantastic experience with us. It's wonderful to know that our easy ordering process and fast shipping made your shopping convenient.”
"Vitacost offers a vast selection of health related goods. I often buy supplements, foods and some skin and beauty products. They have great sales and deliver orders quickly. "
“Thank you so much for your wonderful review! We're thrilled to hear that you found shopping with us fast and easy. We always aim to provide a smooth checkout experience and timely delivery, and it's wonderful to know we hit the mark for you! We appreciate your support and look forward to serving you again soon!”
"I'm just surprised no Packing slip enclosed. If an item is B/O or missing how would i know."
“Thank you so much for your fantastic review! We're thrilled to hear that your order arrived in a timely manner and was packaged well. We appreciate your feedback regarding the packing slip and understand how important it is for you to know the status of your items. We're always looking to improve, and your input helps us do just that! If you have any further questions or need assistance, we're here for you!”
"This is the first time in many years that I am not satisfied with Vitacost. Usually, I would give you glowing reviews. I tried chatting and sent an email asking about my missing item and after 2 days I still have not had an answer. I'm reluctant to place future orders if this is going to be the service going forward. "
“I understand your disappointment regarding the missing items, and this is totally unacceptable. We will have it resolved as soon as possible. To start with, can you send us the details of the missing items?”
"I WAS PLEASED TO RECEIVE THE BOX QUICKLY BUT WHEN OPENED, MY MCT OIL WAS MISSING. I CALLED THE NEXT DAY AND THEY RESHIPPED IT AND i RECEIVED IT YESTERDAY. OVERALL I RECEIVED WHAT WAS ORDERED BUT ONLY IN TWO SHIPMENTS WITH A LITTLE EXTRA WORK. I TRIED CHAT FIRST AND NO ONE EVER CHATTED. THEN I SENT AN EMAIL BUT I NOTICED A PHONE NUMBER ON A RESPONSE SO I CALLED. YOU SHOULD NOT HAVE A CHAT BOX IF NO ONE IS GOING TO CHAT. "
“We're thrilled to hear that you received your order quickly and that we were able to resolve the issue with your MCT oil! Thank you for your understanding and for giving us the opportunity to make it right. We truly appreciate your feedback about the chat feature, and we'll look into it to ensure that it works better for our customers in the future. Your experience is important to us, and we’re glad you got everything you ordered, even if it took a little extra effort. Thank you for choosing Vitacost!”
"Variety of products with frequent sales and quick delivery "
“Thank you so much for your fantastic review! We're thrilled to hear that you consistently receive your deliveries quickly and completely. Your satisfaction means the world to us, and we appreciate your support. We're here to keep providing you with the best service possible!”
"Six items that I ordered and paid for were missing from my order. They totaled $78.94. And no, I don't want the credit, I want the items I ordered! Items missing are the 3 bottles of 500 mg American Health Ester C with Citrus Bioflavanoids, 120 count each; 1 bottle of Codeage Fermented Digestive Enzymes , 90 capsules; and 2 of the Badger organic lip balm unscented. To say I am not happy would be an understatement. There has been no communication saying these items are still coming. "
"I’ve been dealing with & ordering from VITACOST for years always receiveing the correct order in a couple of days. GOOD JOB EDDIE "
“Wow, thank you so much for your enthusiastic review! We're thrilled to hear that your transaction was successful and that you felt cared for throughout the process. It’s fantastic to know that our shipping and delivery met your expectations. Your kind words about our professional follow-through truly motivate us to keep delivering the best experience possible. We can’t wait to have you shop with us again!”
A rep from Vitacost, Immanuel-Rep, has responded:
“Thank you so much for your wonderful review! We're thrilled to hear that your order arrived promptly and that you're enjoying the products you chose. Your satisfaction means the world to us, and we can't wait to serve you again!”