"Correct product great price quick delivery "
"Been ordering oxygen supplies from these guys for years. Went to order some cannulas and it showed 0$ in the cart for shipping. Placed the order thru PayPal and when I got the confirming email they had added $8+ for shipping. Called their CS and they would not reverse the shipping charges. Left a bad taste in my mouth after this experience."
“We are sorry for this inconvenience that this has caused you, but we appreciate the feedback. From what it seems, we are looking into this matter and if you are ever having issues online. You can contact our customer support and they will be able to walk you through the ordering process and price break down. ”
"Good service and highly recommended "
“We are so delighted to hear your feedback. Thank you for your business and your positive review!”
"Easy to navigate, Excellent Products, Free Shipping and Lowest Price!"
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"I have been purchasing urostomy bags from another source for over a year now. I was ever so grateful to find the same product at a cheaper price, but with the same quality. I look forward to shopping for additional medical items at a great rate."
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"I ordered a box of 100 needles and I got 1"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already started a reshipment request and it seems they have sent you new tracking information regarding that new shipment. If you need anything else, please contact customer support and they will be able to help.”
"Took a great deal of time maneuvering the website to find my desired product. Descriptions too brief thus requiring opening each one. Also I couldn’t refine my search for Jobst only. "
“Thank you for the review, we apologize the website gave you such a hard time. We will definitely take your review into consideration and inform my team about the issue. If you need any help, you can contact customer support and they will be able to assist you. Thanks again!”
"3 days shipping time is great"
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"What you'd hope for in such a transaction."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"I was need medical supply and ordered from vitality. And it took long to ship them. They were medical supplies and i need them urgent"
“Hello, we are sorry for the hold up on your order. It seems one of the supplies you had ordered was requiring a prescription or license of a sort to have this order be released. It looks like your order has shipped and if on its way to you. Since we now have your credentials, you will not have to go through this process again. Thank you for the review and hopefully we can make your next experience better than your first. ”
"Great that you had what I was shopping for."
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Order was canceled. No explanation. Spoke with customer service who checked and said item was in stock. Emailed to see what the issue was and was told order was canceled. Waste of time"
“We are incredibly sorry for this inconvenience. It seems there are restrictions upon ordering the item you were interested in and there was an email sent about the cancellation, as well as a credit email. I will inform my team about the frustration that this has caused you and hopefully we can make your next experience better. ”
"Looking for a specific Ted hose and Vitality had it in stock. Arrived in a couple of days too. Nice job!"
“Glad to learn your experience was a positive one. We will share this with the team!”
"3 days after my order was placed I was notified that items I need were on back order and unavailable for well over a month. What I wasn’t offered though, was a way to get a refund. I just can’t wait that long. "
“We are truly sorry for the inconvenience that this has caused you. It seems our fulfillment has already taken matters into their hands and has issued that credit for the item that was on backorder. Keep an eye out for the credit email, if you ever need anything else please reach out to our customer support and they can assist with anything you're needing. Thank you for the review, we hope to make the next order a better experience. ”
"Love ordering from this company . Always tons of options at great prices and quick delivery of products . Thank you for making life better."
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”