"Very quick turnaround time and excellent selection. Good value for the price paid. Will definitely order again. "
"Quick and easy to deal with this companyb"
“Glad to learn your experience was a positive one. We will share this with the team!”
"I ordered a box of ten belly bags and only received one "
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We have our fulfillments team working on a reshipment for you and you will be receiving information regarding your order soon. Be on the lookout in your email for updates. We will pass your comments along to management.”
"I’ve been ordering product for quite a while. I submit my credit card for whatever amount it says, I pay it but when you tell me, I can get a discount and I apply the code and it doesn’t work and I have to spend hours reconciliation this problem and they award me with $.52 to go back on my credit card to me. This is just a hassle. And an insult Don’t know if anybody read these reviews, but just taking out another 15 minutes of my time to try and help your company"
“We apologize for any coupon issues, please be aware of any exclusions, or minimum requirements, and feel free to send the coupon code you were attempting to use to support@vitalitymedical.com and we can take a look into this. According to the order you placed, you were given the 5% and the $0.52 was the 5% coupon. We are sorry for the disappointment and inconvenience that this has caused. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Order was successful, there was no communication on shipment throughout out the process. Not even it was sent, or it's been delivered. "
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Wrong info was submitted, one quick call fixed everything. Order received"
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"Trying to return the item that is harmful and wrong for me and jumping through hoops to get thisnreturned, being advised restocking fee, pick up fee, shipping fee and this is a $24 item plus shipping fee that I would rather give to someone in need than to pay all these fees and then have this company resell it and make more money on it - just doesn’t set well!"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already processed a return for you. Unfortunately, this is our returns policy which you can find on our website. This is just what our warehouse require regarding returns. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"There are so many options to choose from, it makes my brain hurts- and I work in healthcare! I had some difficulty as there were only 1 general description and 1 representation for all of the Hy-Tape products. There were also a few that were out of stock, and "out of stock" was not very prominent. "
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
"To have to pay for returns and be charged a RESTOCKING fee is a bit much for such a small item. I will definitely not be doing business with this company again. "
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already processed a return for you. The returns policy is on our website explaining the return charges, unfortunately that is what is require by our warehouses. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"I attempted to change what I wanted on an autoship that is coming up. I was unable to add items so had to create a new order."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team.”
"STILL WAITING FOR ONE ITEM TWO WEEKS AGO"
“We are sorry that you are disappointed with regard to shipping and the backorder issue but appreciate your feedback. We have customer service getting in touch with you regarding your order, so be on the lookout for emails from our team. Your comments will be passed along to the team.”
"Ordered roll-a-lotion. Got underpads and vinyl exam gloves instead."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"the 14 foot oxygen tubing crimps and kinks badly as opposed to lying flat, and you sent like 3 nasal canulas in a giant box when an envelope would have served - three times!"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"When I placed my order, it didn’t say that they were not in stock. I was waiting for the 5% off discount code. I never got it not until I place my order till I get the 5% discount code. My mother needs these and it’s going to be delayed another week"
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Wonderful! They had great prices "
“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review.”
A rep from Vitality Medical, Megan-VM, has responded:
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”