"On order # ***-***-**** a product has been replacement without my consent and I got the wrong product! Because of that my daughter was without any feeds for her feeding tube during 3 days!"
"Tried to sign in, didn’t work. Didn’t want to go through that process again!
"
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"Fedex sent the package from Cranbury out to Breinigsville PA and the shipment was delayed as a result. It still hasn't arrived and my wife ran out of her essential supply.
We needed to get some from a clinic who was nice enough to give her a 2 to 3 day supply as they do not sell them there.
"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It seems that FedEx on the east coast has been having some issues with there shipments. If you are needing any help regarding shipping, you can contact our customer support and they will be able to help you with anything you're needing. Your comment will also be passed along to the team.”
"The experience was very good and I will continue to use this service."
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"Thank You for this Delivery. I was Not in any hurry to receive it, but it came in a timely manner just the same."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Very easy to use this site"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"Easy to order and fast shipping"
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"So easy to order for my vent dependent sons
humidifier chamber. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Company does not ship in a timely manner and customer service just talks mumbo jumbo and excuses.
Simple order and big hassle. Buy elsewhere. Why ask for feedback when you don't care, anyway?"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. It seems that your order had to go through a verification process at some point. Once that goes through our verifications department, then we release the order and send it to the warehouse. If you have any questions or concerns, you can contact customer support and they will be able to help you with any issues regarding your orders. Your comments will also be passed along to the team.”
"Why must I ever pay for shipping when I am a regular customer with routine shipments which total between 85.00 and 200.00?"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We are a dropship company, so the shipping prices are the manufactures prices and we are unfortunately unable to wave those shipping fees. Your comments will be passed along to the team.”
"Received product but missing a connector.
Unable to use product.
Called, was asked to take a photo, waiting to hear back then got odd reply.
Decided to order other part myself and hoping it is the correct one.
I think I am not alone with this issue.
"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. It seems our team is actively working on this issue, please be on the lookout for an email regarding your order. We will share this with the team.”
"Got my issue resolved quickly."
“Glad to learn your experience was a positive one. We will share this with the team!”
"Item said in stock but was backordered after 5 days "
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"Easy to use website. Had what I needed"
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"We have ordered from you guys before. Great products. "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
A rep from Vitality Medical, Megan-VM, has responded:
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support had requested a reship of the product, tracking was sent to your email and it seems that it was delivered. If you need anything regarding returns or reshipments, you can contact the returns department at returns@vitalitymedical.com and we will make sure this is resolved.”