"excellent web site good and stored orders speeds things up"
"First time ordering! It was a simple process and item was delivered in a couple of days. Happy with the whole process. Thank you "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Everything I expected. I will definitely keep using"
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"has what i need and great prices"
“Glad to learn your experience was a positive one. We will share this with the team!”
"Great company to do business with. Fast shipping time."
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"Had no problems with order. Shipped fast, one next day the other after the weekend. Received what I ordered. Will do business with this company again. Thanks. "
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"It was very easy to place my order and it was delivered within a few days. Thank you. "
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"The subscription part of the website is difficult to navigate and manage changes. Also, slower than expected shipping at times. "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. If you have any subscription issues, you can always give us a call and we can help. ”
"Order came very quickly. No problems at all"
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Supplies arrived the day after I placed my order. One of the best prices I’ve found on the internet!"
“We are happy to hear that you are pleased with our prices, for the fast 1-3 shipping that is the standard rate on some of our items that come from warehouses that have the ability to get the items out quicker than most. Thank you for your business and your positive review, we look forward to serving you again soon!”
"Placed an order for a specific item and received an order confirmation for a totally different item. Contacted customer service twice, still waiting on a response."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team.”
"Easy to use web site with excellent products available"
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Just hope you send the correct items this time.
I'm still waiting for a Return product code number, so I can return the 10 unopened boxes that were all too small."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like we do not have a return started, we do have a customer support agent getting in contact with you to get some information from you to get that started. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Not good let you purchase not telling you need precription"
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"The web site was very user friendly. Found exactly what I needed to order for my husband's ostomy supplies.
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“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”