"I ordered arm rest pads for a rollator walker as per the picture and recieved covers instead. Now I am trying to return the covers and am getting the run around ."
"I had re-ordered Mepitac Soft Silicone Tape from a large online company where I had previously bought it. Although it was under the same name, it was definitely not the same product or packaging as the original. I was pleased to find Vitality Medical and receive the correct product. They are honest in their product description and who is supplying it. They could cut down on the amount of emails they send out."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Received my order very quickly! Sorry to say, packaging was terrible. All items inside the package were smashed Items were all over everywhere when I opened the package. What a mess!
I received what I ordered in quick time. It’s just a shame that the packaging was so bad. "
“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and will be taking a look into this matter. We apologize for any frustration this may have caused.”
"things work like it should"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Unable to track shipment. UPS does not recognize tracking number. "
“Hello, we show the order was shipped with USPS not UPS, if you have any questions or need further assistance with your order please feel free to contact our customer service at 1-800-397-5899 and one of our agents can further assist you with any questions. ”
"I was leery to buy from a website I hadn’t used before but this was one of the best online shopping experiences. Much better price for the 5ml Addipak saline solution I need for my scleral lenses than any other major online retailer. The shipping was super fast. I thought it would take a week since I wasn’t in a hurry but I believe it was here two days after ordering on a Sunday. I will definitely be ordering more again when I run out. And I’ll also keep this place in mind first if I need something. Thank you so much."
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Easy to order from Vitality Medical."
“Thanks for the review and feedback we hope to see you again soon!”
"I have radiation burns and part of it decided to open up. I needed dressings FAST. Not wanting to go out and risk infection, I needed to order them. Vitality to the rescue!! Thank you!"
“Hello, thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you. We appreciate your feedback, have a wonderful day!”
"After PAYING the site asked for either a license or a prescription. I’ve purchase these before without either. That’s fine that they require it but now I have to go through a refund process because that wasn’t stated BEFORE purchasing! "
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"They had everything I needed at really great pricing. Shipping was very fast. I will order from them again."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"I really needed specific eyedrops that I normally got from other websites and they’ve been slowly disappearing. I ordered on Monday morning and got my eyedrop’s on Wednesday afternoon. I was panicking, thinking I would not get them by the weekend (run out of my old supply) but the order process and timely matter was amazing! Will be purchasing again. "
“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”
"Had what we needed. And will be delivered in a timely manner. "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"It took so long for my credit card information to process. I kept tapping in my information, but no response. I was getting frustrated. Finally, my information appeared. I started to cancel my order.
Yet, I like your products and prices. I ordered all my mom’s supplies when she was alive in 2008 until she passed in 2013. …and I still use your products til this day for myself. "
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if theres anything we can do in the future please feel free to let us know.”
"Waited almost a week on my grandpa's test strips and they cancelled the order without a explanation "
“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and will be taking a look into this matter. We apologize for any frustration this may have caused.”
"Easy to place my order, but I thought shipping was a bit high. "
“Thanks so much for the kind words, have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed but appreciate your feedback we show the entire order has been refunded back to you.. We are committed to providing you with a great experience and hope you give us another chance in the future.”