"There was no problem with this order and I liked that.
It was all good.
Now leave me alone."
"I am always pleased with the products from Vitality Medical. In addition, the ease of ordering and the fast delivery are remarkable. And great discount offers! "
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
"The subscription department is incompetent. That sums it up "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We have someone reaching out regarding your subscription here momentarily. If you have any questions or concerns, you can contact customer support and they can help as well. Your comments will be passed along to the management team.”
"Our device was broken in shipping. The speed of shipping was good though"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. We had a team member reach out to you regarding a reshipment. If you have any concerns or questions, please reach out to customer support and someone will be able to help you regarding your damaged product. ”
"Great choice of colors and sizes"
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Just a routine transaction that went as expected"
“Thanks for the review and feedback we hope to see you again soon!”
"As before, they are excellent in the quality of everything they sell and in their service. "
“Glad to learn your experience was a positive one. We will share this with the team!”
"I ordered product on a Monday, it shipped Tuesday and it will be Sunday in a few hours. Paid exorbitant shipping and still haven't received it."
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Excellent service as usual. Easy to order and came extremely quickly."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"They had exactly what I was looking for. And the delivery only took two days, was very surprised it came so quickly."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Our product did not arrive. It says it was delivered, but it was not delivered to our house. I called and was told a new product would be mailed out and we would get an email confirmation. We have not received an email yet."
“We're very sorry that you were disappointed. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a reshipment for you. Which means they are working with the warehouse as of today to get that product out to you as soon as possible. Please be on the look out for an email from our fulfillments department for any updates. If you have any questions or concerns, please reach out to customer support and we will be able to help. ”
"wish the shipping was free"
“We are happy to hear that you are pleased with our services, for the fast 1-3 shipping that is the standard rate on some of our items that come from warehouses that have the ability to get the items out quicker than most. Thank you for your business and your positive review, we look forward to serving you again soon!”
"I am on automatic delivery every 3 months. I have called twice about not receiving my order yet as I am running out of my suction caterers. Both times told they would be shipped right away! Still nothing! Looking at this item on line looks like these are back ordered! No one told me this! Being honest would have been good customer service so that I could order them elsewhere so that I don’t run out. "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We have sent you tracking for your shipment, if you are needing anything regarding an update on your order you can contact customer support and they can help. Thanks again! Your comments will be passed along to the team.”
"Placed order was expecting it to be here and then they emailed it was backordered which would've been nice to know sooner so I could try to get elsewhere"
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know.”
"We have critical need for self adhesive tape. When we run out Vitality can always be relied on to resupply us in record time at no extra cost."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”