"Very quick delivery and I am able to find what I need"
"Ordering process was simple, and shipping was lightning fast. Made the whole process painless."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"In the end, it was fine, I liked the email followups. However, I wanted to use PayPal, and whenever I was returned to your website, the payment was canceled, without telling me why - whether something was missing in the form, etc. I ended up having to use a credit card I rarely use, which means a separate bill, with only this purchase on it."
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
"Taking too long to get product, and $20 for shipping and handling is too much."
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We are a drop ship company, so the shipping price is actually the manufactures shipping cost, we unfortunately don't have the control over how much it is to ship a product. Your comments will be passed along to the team.”
"We paid extra to receive package in 3-5 days as patient needed supplies urgently but received package over a week later. Tried to call Vitality Medical and nobody answered the phone then sent email to cancel the order since it we paid for something that we didn't received. Over a week later we still received package without a word from Vitality Medical."
“Hello, thank you for leaving a review. We are truly sorry for the inconvenience on the shipping, our shipping is 3-5 business days after the product ships. Upon looking at your order and tracking you did end up receiving your order within 4 business days. If you ever have any questions regarding your orders or shipping, you can call the customer service line and one of our representatives will be able to help answering any questions you have. Thanks again!”
"Prior to completing purchase with PayPal. Website showed total price with tax. Shipping charges were added after selecting to pay this price. Shipping charges should be included with total price not added after purchase. One item indicated free shipping. "
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. Even if one item has "free shipping", if you have other items that do not ship for free you are having to pay that shipping cost for the items that do not ship for free. The full cost of your order is right before you press process order, if you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"I checked to see if you were now selling the Excel Administrative (Drip Lines ) individually instead of the very large number as a bundle and was very, very happy to learn you are. In addition, you now seel the shorter (1 inch) needles that I use for administering SubQ fluids to my cats. I did place my order today. Thank you so very much for making the drip lines available in individual kits. I hope you will continue to do so in the future."
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Had to reset password, no big deal. Looking for a particular product. Vitality was the only place that had it. Ordering was easy."
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"I always buy from this company, and I've never had any issues with my syringes. The shipping is faster than expected. I'm so grateful for this company. Thank you! "
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"I thought shipping was free above $50.00, but I was charged $8+ on a $60 order."
“We apologize for any coupon issues or confusion, in regards to free shipping for orders over $49 that is only applicable for recurring/subscription, it must be made into a subscription and will apply free shipping to the applicable item from there excluding any non-subscription items that do not automatically ship free from the supplier. We will relay these concerns to our team, thank you and have a great day.”
"I have nothing more to say."
“Glad to learn your experience was a positive one. We will share this with the team!”
"All went well with item and delivery, thank you!"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"Great products. Very fast shipping, Thanks!"
“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”
"I sent an email about mistakingly using old address and never got a response. Package was sent to wrong address and I had to spend $15 with FedEx to change address. No way to cancel order and reorder so I sent email to no avail "
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”
"I was happy to find the website with lower prices than I have gotten elsewhere.
Tried placing an order 2 days ago but the site froze, after I gave my information. I am very concerned that it may be compromised.
Decided to try again. Now I am holding my breath waiting to see what happens."
“We're very sorry that you had an unsatisfactory service from other places. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
A rep from Vitality Medical, Megan-VM, has responded:
“Glad to learn your experience was a positive one. We will share this with the team!”