"First time buyer, a little nervous "
"Website is easy order very fast website"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Payed for 1-3 day shipping and didn't receive in time that was promised . Ordered on the 12th and didn't receive complete order until the 18th came in 2 shipments . On the 17th and 18th . Should have received both items by the 16th end of day . Also called customer service and got excuses and no help . Really would like to be reimbursed for shipping costs . "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We have credited the shipping back to you please watch your emails for the confirmation and updates.”
"Great service, quick turn around on delivery. "
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Vitality Medical ships fast "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Didn't get it in time to use it. Still haven't received. Product was marked as shipped 3 days before it ever left and paid for fastest shipping."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We have issued you a credit back on the shipping, please continue to watch your emails for updates.”
"The product I ordered is not heavy enough for humans' however that are working out very well for my Kitties. These pads are small , not very heavy but like I stated before they work well for what I needed them for. In the future I should order a little larger size, but for now we are content."
“Thanks so much for the kind words, have a wonderful day!”
"The Tena night pads super absorbency.
It did help. My issue was I needed larger sizes
so the nursing staff and I had to figure it out."
“We are so happy to hear that you are pleased with the item. Thank you for leaving us a review, we hope you have a great day!”
"I need a 4x8 non-stick bandage with adhesive for a recent surgical wound that was long. i really was struggling to find them, but Vitality medical had exactly what i needed at a reasonable price. Placing the order was easy and the shipping time was clear and there were options. great experience"
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
"great and fast responding to the changes in my orders"
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"I received the order very quickly"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management.”
"Needed foot extensions for wheelchair. Fast delivery fair priced thank you"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Easy to use website for ordering and fast delivery."
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"Son's supply company is lagging, I needed infinity bags asap, you guys got it to us in 24 hrs. Wow!"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Quick and easy. As always. "
“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We appreciate the review. Thanks for taking the time the item is scheduled to be delivered this week watch your emails for tracking updates. Please contact us if you have any questions about your order. ”