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Product & services pricing
3.79/5
Chance of future purchase:
3.76/5
Shipping & packaging:
3.72/5
Customer service:
3.49/5
Return/Replacement policy:
3.41/5

Verified
5/5

2024-08-23

no problems

"It's TED hose, for gosh sake, not an jet airliner. I ordered. They came in a couple of days. No drama."

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Rep reply posted 2024-08-30
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”


Verified
5/5

2024-08-21

Excellent service!

"I was recuperating from surgery and unable to drive. I decided to order what I needed online from Vitality and to my pleasant surprise the order came within a few days just as promised! It truly made my life easier! I appreciate that very much. I wouldn’t hesitate ordering again from such a reliable company."

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”


Verified
5/5

2024-08-23

satisfied

"satisfied with the order.
"

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”


Verified
5/5

2024-08-23

A FLAWLESS TRANSACTION FROM START TO FINISH!

"The title says it all! Easy to order GREAT price, FAST to ship & receive! A perfect transaction TYVM!!!"

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
1/5

2024-08-22

Bad website, bad ordering system

"Hope I get what I need but the site just wants a sale. Gives a warning you cannot get a DME without a doctors prescription then completes the order!"

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. The supplier requires that we obtain a prescription before release due to safety and the nature of the item. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”


Verified
5/5

2024-08-19

Reasonable price

"Reasonable price with quick shipping "

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Rep reply posted 2024-08-22
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review.”


Verified
5/5

2024-07-17

Choices

"Gives me single, packages, or cases selection for the amount I want. Always will give discounts on any chose. "

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Rep reply posted 2024-07-30
A rep from Vitality Medical, Megan-VM, has responded:

“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”


Verified
5/5

2024-08-22

Great!

"I have ordered from you many times, but this was the first time I ordered online. It was fast and easy and I will continue to order online. I had been ordering by phone and your customer service is excellent!"


Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
5/5

2024-08-22

Easy to use web site

"The website is very easy to use. The shopping car works very well."


Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
2/5

2024-08-21

Small Order Experience

"I’m almost positive that I wouldn’t not be facing this experience if my order was a bulk/large order. I have received two emails since I placed my order concerning the back order status of the main component of my invoice. Each time, the email title would suggest that there’s something I can do to remedy the issue this company has with my order. Despite what they’d have me believe, this email is just informational in nature(to advise that the items are still on back order). I would like to utilize the mesh nebulizer that I purchased the sterile solution for. Unfortunately, this won’t be possible until I receive my shipment.

Customer Service dept.-NOW WHAT?
"

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this unfortunately, that item is on another backorder/allocation but you are welcome to try the smaller volumes of the item if that would work for the time being, please reach out to customer service if you have further questions.”


Verified
1/5

2024-08-21

Wrong product.

"wRONG PRODUCT WAS DELIVERED"

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and will be taking a look into this matter. We apologize for any frustration this may have caused.”


Verified
5/5

2024-08-21

Addipak

"Fast delivery , good price "

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”


Verified
3/5

2024-08-20

lopez valve rubber adapter m9000u "out of stock".

"I requested a update on the lopez valve rubber adapter m9000u "out of stock" months ago, but is not listed in inventory anymore. they are cheaper than buying the whole valve when the rubber sleeve only wears out. also they were $.30 a piece but your out of stock listed as over $1.00"

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Rep reply posted 2024-08-23
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”


Verified
5/5

2024-08-20

Best medical supply place.

"Thier service is great and quick. They usually have the products that I am looking for, and for good prices."

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Rep reply posted 2024-08-22
A rep from Vitality Medical, Megan-VM, has responded:

“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”


Verified
5/5

2024-08-20

Product

"Ordered from here and it was delivered the next day. Highly recommend "

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Rep reply posted 2024-08-22
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”