"Sale discount in early July was 10% but my credit card was charged $10 more than the usual $70 for the same product I order recurrently for womens incontinence briefs. The newer $70 price was up over $10 since the pandemic but product made in USA. Despite buying top quality overnite briefs, they either don't fit and slide off my rear OR they leak when I stand up between my thighs getting my shorter nitegowns soaked. "
"I have ordered several times from VitalityMedical. The orders are processed very quickly with timely shipping which is so important! Thank you Vitality Medical!
"
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Very responsive and easy to work with"
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Great pricing and checkout process "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"No issues except my free shipping code wasn’t applied "
“We apologize for any coupon issues or confusion, please be aware of any exclusions as some items are exempt from additional promotions per the supplier unfortunately this item was one of them. If you have any issues or questions in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Easy to find what we were looking for and got it fast."
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"I ordered a shoulder brace and paid for 1-2 day shipping, which was $60 extra. The day it was supposed to come I got an email saying it was going to take 2 weeks to come. I ordered it August 11th, and it was supposed to be here by August 13th. Now it’s August 27th. I feel as if it was back ordered they shouldn’t have offered 1-2 day shipping. "
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused I do show we issued credit back for the difference of the shipping. We will pass your comments along to management. Please continue to watch your emails for updates on the order.”
"Good service and fast delivery."
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
"Your customer service was outstanding, product was exactly as advertised."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I appreciate your rep clarifying my order ‘s language. "
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
"So I've been buying it regularly since January before all the Covid mess. "
“Thank you for the review, we appreciate your feedback, have a great day.”
"Very easy to order what I needed - product descriptions were right on!
Delivery was right on time."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"I'm happy with the purchase. I didn't know that I somehow inadvertently subscribed, as in I will automatically be repurchasing on a regular basis. I didn't know that until after the purchase when I received confirmation emails."
“Thank you for taking the time to provide us with a review of your experience. We have canceled the subscription for the items so they do not automatically ship out. Please let us know if we can further assist you. ”
"Your company is the only 1 that carries 2XL briefs. The others send us Large & don't admit they don't have our size or they have 2 XL but with tabs!"
“We are so happy to hear that you are pleased with the item and that it works so well for you. Thank you for leaving us a review, we hope you have a great day!”
"Excelente gracias me los recomendó una amiga "
“Thanks so much for the kind words, have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”