"Fast, easy, and reasonably priced."
"I easily found what I needed. Ordering was smooth and I was amazed at the quick delivery!"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"I have looked and phoned trying to find this item. Found it and was placing an order - clicked on what was suppose to be the item I wanted, it keep showing a picture of something different. Finally checked the item number and found they have the wrong picture (I hope)."
“We appreciate the review. We will have our team look into that issue to see what we can do to make your next experience a 5 star experience. Thanks for taking the time. Have a wonderful day!”
"I did not get confirmation of the order after I placed it so called and talked to a representative and she said she saw the order was placed and would send confirmation. And I still do not have a confirmation! That was 45 minutes ago!"
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. Everything regarding confirmations, normally go through email. If you want they can always check to see if the email was keyed correctly at support@vitalitymedical.com.”
"They said 1 to 3 days… been a week. No package."
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Service awesome product not what I expected!"
“Thanks for the review and feedback we hope to see you again soon!”
"GOT THE WRONG DEFECTIVE ITEM, CALLED SEVERAL TIMES, ASKED FORSUPERVISOR, REFUSSED. WILL NEVER, NEVER RECOMEND VITALITY FOR ANY THING."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already processed a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Had what I wanted and had it on a few days "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"My experience was beyond expectation. My order arrived on time and the merchandise was not damaged. The yellow slipper socks will be given to elderly people at risk for falls in the community."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Unit came just in time for the purpose I bought it, a day early then estimated.
I'm not happy with the performance. The motor sounds labored and runs off and on without rhythm. Sometimes the unit stops running for up to two minutes and the pad stops circulating. Tech help says as long as the pad is cold it is working properly. Without more information, I don't know if this unit will last through warranty.
Keith"
“Thank you for taking the time to provide us with a review of your experience. If there are any questions or concerns regarding your warranty, please contact customer support and they will help. We are also pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"The response is good, and the packages are excellent."
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"They had exactly what I needed. Got it within the shipping parameters. Great Job!!!"
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
"Ordering w as a breeze and the shipment arrived on-time as promised"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"This is my go-to place to order winged infusion sets for giving SQ fluids to rabbits. Once a prescription has been established, it is a very easy and fast ordering process. Delivery is very fast and the price is much less expensive than buying through my vet's office. "
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Website was easy to use. Prompt delivery. Accurate order. Even in the past when I called to ask a question the customer service rep was very helpful. "
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”