"Very easy to go through the screens to order. Will be ordering from here again. "
"Vitality Medical has the Wound Care Supplies that I need. However, the price is just ridiculously high."
“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”
"Product received is entirely satisfactory"
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"I'm not sure what happened but my order has been marked delivered (2 separate packages) and I never received it. Maybe it will arrive later in the week. I hope so "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Product I need.
Fair price.
Fast shipping. "
“We are happy to hear that you are pleased with our prices, for the fast 1-3 shipping that is the standard rate on some of our items that come from warehouses that have the ability to get the items out quicker than most. Thank you for your business and your positive review, we look forward to serving you again soon!”
"good easy to find what I needed."
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"The products are good. However, it took forever to order anything. Ordering by computer stinks, and I think I will try another vendor."
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"No issues and fast shipping! Thank you!"
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"As a permanently paralyzed quadriplegic with a daily need for your Urological products that I have to pay for out of my own pocket.. I feel fortunate to have found Vitality medical supply company to help me with my unique needs, my small budget and my most important need of shopping online with a reliable company who will ship me the products when I need them"
“Hello, thank you from the bottom of our hearts for your business! We are pleased to hear you have a positive experience each time with us. We hope you enjoy the rest of your day.”
"When I first noticed your website, I requested several times to get this product. It was shown as being out of stock. I was surprised after several sales' promotional emails when I checked you finally had replenished your stock of these. Your emails didn't announce that you had the product. When I had given my email address and asked to be notified when you had availability the subsequent emails didn't indicate the product was in. "
“Hello, we are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Top notch experience with zero issues on my orders."
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Placed order, paid for order, got order"
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"quik timeline. produces feel good and strong."
“Glad to learn your experience was a positive one. We will share this with the team!”
"I've sent 2 e-mails to complain about my order the bag was opened with only one bottle of the 4 that I ordered
and the cap was broken on the remaining bottle
I would very much appreciate a response from you
Yesterday I did finally reach someone on the phone with the promise of a replacement of my order would you please let me know if that's been done "
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already done a reshipment for your order and we hope that this reshipment was better than the first experience. If you don't hear back in a timely manner please also feel free to reach out to customer support and we will resolve any issues.”
"I tried to buy 12 canes, but was limited to 9. I decided to settle for that, but gave feedback. Next I got a call from the company on the problem I had. I told them I decided to settle for the 9 and be done with it. If I want mare in the future, I will order by phone, and see how that goes. I have no idea why the quantity was limited on my order. If they were out of stock, that would have made sense, but I didn't receive any explanation."
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”
A rep from Vitality Medical, Megan-VM, has responded:
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”