"I tried to buy 12 canes, but was limited to 9. I decided to settle for that, but gave feedback. Next I got a call from the company on the problem I had. I told them I decided to settle for the 9 and be done with it. If I want mare in the future, I will order by phone, and see how that goes. I have no idea why the quantity was limited on my order. If they were out of stock, that would have made sense, but I didn't receive any explanation."
"An email claims my order shipped on October 11. It's now October 15, and the tracking number says it's sitting in Utah, awaiting a shipping label. I know the USPS isn't terribly efficient, but how can it take four days to attach a shipping label? Oh, and I paid $15 to get it faster. Maybe this isn't Vitality's fault? Or maybe they need to find a better way to ship things? "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"Ordered and received product with ease…..just what I needed"
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Can't use the product sent as it did not strech adequately tto wear."
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if theres anything we can do in the future please feel free to let us know.”
"Prompt delivery. Rec'd my order the next day!"
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"I received my product quickly which was appreciated"
“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Easy to follow the process!"
“Thank you for taking the time to leave us a review and provide your feedback, have a great day!”
"Ordering was easy, and shipment was incredibly prompt."
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"Ordering was very easy and the response time for delivery met and exceeded my expectations. Additionally, the communication was very effective. "
“So glad you had a great experience, we look forward to working with you again, have a great day!”
"Got the package in one day!!!! Great"
“Hello, we are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"My package arrived in 2 days. Will absolutely be ordering from here again. "
“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”
"I ordered the skin barrier spray. But WANTED ADHESIVE REMOVER SPRAY. ( WHICH I GOT ) NEED TO
RETURN (2) SKIN BARRIER SPRAY NOW !!!!’"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already processed a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Perfect as described on time "
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Quick delivery, great price, great machine! The suction outperforms our expectations. "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"I placed an order which I had to cancel. Vitality Medical, very courteously, was able to stop the shipment and issued an immediate credit. Quick response with ease of execution over the phone was as good as it gets."
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that our team made your experience pleasant and got your needs taken care of. We hope to see you again, have an amazing day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed but appreciate your feedback. We are committed to providing you with a great experience and hope you give us another chance in the future.”