"Quick and easy. Glad I found them. "
"No communication regarding order. If it has been sent out, when I'm going to receive it. I have called twice to try to find out what is going on.
They can't give me any information. Very disappointing "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback, we will relay this to our team to further look into for future instances. ”
"Good except site will not allow me to create an account or track my order"
“Thanks so much for the kind words, if you are still experiencing issues with creating an account please contact customer service they can always help create accounts. Have a wonderful day.”
"Ordered syringes, paid and was charged and then hours afterwards was notified I needed a prescription! Should have been told upfront. Waste of my time and now have to wait for refund."
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"We need to get a device quickly we had the device within 24 hours of ordering customer support was awesome thanks JD"
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"good service, but did not get the 5% discount because I am not set up for "texting" to receive text messages."
“Thank you for the review, we appreciate your feedback, if you experience issues with the coupon codes please feel free to reach out to customer service they can always help make sure it goes through or offer a different one.”
"WOULD NOT LET ME CORRECT CART ITEMS"
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be if you experience that issue again you can contact our local Utah office and our agents can help process the order or fix your cart. Your comments will be passed along to the management team. ”
"called twice to put in 2 orders, staff were helpful explaining my options, making sure I knew what I was buying, making sure that would work for me."
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Click, search, purchase. Simple"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"SO FAR EVERYTHING AS BEEN GOOD"
“Thanks so much for the kind words, have a wonderful day!”
"This company has a wide variety of medical supplies and equipment. All of it good quality and at a fair price. The service has been spot on and the delivery as promised. "
“Thanks for the review and feedback we hope to see you again soon!”
"I only ordered 1 lm syringes they arrived the next day thank u!!"
“Thank you for the review, we appreciate your feedback, have a great day.”
"I placed an order on Tuesday (3-5 days shipping) and Sunday still not able to track package.
Poor communication??"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already has been checking into the ETA for the order, you should be getting a response in the next 24-48 business hours for your tracking ETA. ”
"Received what I Ordered/Purchased in a timely manner, Items were reasonably priced as well."
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Vitality Medical has the best selection of products for my needs. Ordering online was very easy. "
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
A rep from Vitality Medical, Megan-VM, has responded:
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”