ResellerRatings
Store Ratings Best/Worst Stores Stores by Category Top reviewers FAQs
For Companies

Full Rating Profile + -

Product & services pricing
3.75/5
Chance of future purchase:
3.70/5
Shipping & packaging:
3.64/5
Customer service:
3.41/5
Return/Replacement policy:
3.37/5

Verified
5/5

2023-05-30

Exactly what we needed!

"Easy search function. Quick checkout. "


Rep reply posted 2023-06-01
A rep from Vitality Medical, Megan-VM, has responded:

“Hi Star, So glad you had a great experience, we look forward to working with you again, have a great day! ”


Verified
3/5

2023-05-30

SHIPPING FEE TOO HIGH

"Shopping and products are good though product seems overpriced and shipping costs too high. "


Rep reply posted 2023-06-01
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Michele, Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team. ”


Verified
3/5

2023-05-29

"do no like the system handling of Security Code. "


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Jim, Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management. ”


Verified
4/5

2023-05-29

Small delay

"I did get the product I wanted, nevertheless I paid for expedited shipment but I the delivery took longer than expected. Customer service was great and they did help me to solve this delay, I definitely recommend Vitality Medical"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Frank, We apologize for any shipping issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day. ”


Verified
5/5

2023-05-29

Enteral food with our thanks

"An order of enteral food bottles came promptly and packaged securely. There was also four bottles that were damaged in a previous order that were to be replaced. The 4 bottles were packaged carefully and sent along in the order. Thank you very much. We have ordered many products from Vitality over the years and have always had Good, kind, prompt service."

Detailed Review Benchmark + -
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process
Product Returns/Refunds/Exchanges

Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Hello Judy, that's good to hear and we are glad it got corrected! Please let us know if you have any questions for us. Thanks for the great review!


Verified
5/5

2023-05-29

ResMed Parts

"The parts I needed you have in stock."


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Glad to learn your experience was a positive one and you found the items you were looking for. Hope to see you again in the near future!”


Verified
5/5

2023-05-29

IT

"Service & prices excellent"

Detailed Review Benchmark + -
Pricing of products and services
Likelihood of customers making future purchases
Overall customer service
Overall product shipping and delivery process

Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased with our prices. Thank you for your business and your positive review, we hope to see you again soon!”


Verified
5/5

2023-05-29

Great price!

"Good website - easy to use...."


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“We're so happy that you had a positive experience with our website. Thank you for your business and for taking the time to leave a review, have a great day!”


Verified
5/5

2023-05-29

Fast and easy purchase, with Paypal

"Your checkout process is smooth, integration with Paypal smooth too.
Hope there are no problems with my order
"


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”


Verified
3/5

2023-05-29

New-to_site

"TBD on how good the product and delivery and site "


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to leave us a review and feel free to provide your feedback in the future, have a great day!”


Verified
5/5

2023-05-29

aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

"big variety and selection of sizes and "


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“We're so happy that you had a positive experience with our website. Thank you for your business and for taking the time to leave a review, have a great day!”


Verified
5/5

2023-05-29

You got , we need it !

"Always fair , always a pleasure"


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We hope you have a great day, see you next time!”


Verified
1/5

2023-05-28

No product - no review

"Item listed was unavailable. Order canceled. "


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and your comments will be shared with the team.”


Verified
5/5

2023-05-28

Good supply, good service

"Very helpful, well-stocked website. Thank you"


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“We are so delighted to hear your feedback. Thank you for your business and your positive review, we look forward to being able to work with you again!”


Verified
5/5

2023-05-28

Finding product otherwise backordered

"Needed Infinity Pump bags and supplier says everyone is out. Good to know I can them from Vitality. Thanks"


Rep reply posted 2023-05-31
A rep from Vitality Medical, Megan-VM, has responded:

“We are so happy to hear that you were able to find the items that you needed here, thank you for taking the time to leave a review have a wonderful day!”