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Product & services pricing
3.64/5
Chance of future purchase:
3.61/5
Shipping & packaging:
3.49/5
Customer service:
3.28/5
Return/Replacement policy:
3.28/5

Verified
5/5

2024-09-25

Very good

"Very user friendly. Very efficient service!"

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Verified
4/5

2024-09-25

Always good

"Easy. Easy to navigate website, very informative product description and details."

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”


Verified
5/5

2024-09-24

You are the best

"I am very happy with you, your products are amazing "


Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”


Verified
5/5

2024-09-24

Happy Customer.

"Items were nicely boxed and arrived undamaged. All items inside delivery box were in good condition. This has not always been the case. But this shipment was excellent. thank you
"

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”


Verified
5/5

2024-09-24

Great Choices!

"I found that your choice in the Condom Catheters was great! So many choices. I just hope I picked the right one! The website was easy to navigate. thank you!"

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“That is wonderful to hear, thank you for your business and for leaving us a review. We look forward to working with you again, have an amazing day!”


Verified
5/5

2024-09-24

Med supply's

"Good service, good price, found them easily."

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”


Verified
5/5

2024-09-23

Helped me what I needed

"Needed to cancel my order."

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“We are so delighted to hear your feedback. Thank you for your business and your positive review.”


Verified
5/5

2024-09-23

Fastest delivery ever.

"Ordered the product for my sister in assisted living. She is happy with the product.
"

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“We are happy to hear that you are pleased about shipping and appreciate your feedback. We look forward to serving you again soon!”


Verified
1/5

2024-09-23

package not received

"package not received. order did not indicate who shipment wit suchas fedex/ups/usps etc... Tried UPS tracking and USPS tracking. neither recognized numbers ***-***-**** nor 411301715185. Todays date 9/23/24"

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Rep reply posted 2024-11-07
A rep from Vitality Medical, Megan-VM, has responded:

“We are sorry that you are disappointed but appreciate your feedback. It seems that you were credited back for the inconvenience that this has caused you. We are committed to providing you with a great experience and hope you give us another chance in the future. If you have any questions or concerns, please reach out to our customer support. ”


Verified
3/5

2024-09-23

"Didn't get my discount for providing my e-mail address. "

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Rep reply posted 2024-11-06
A rep from Vitality Medical, Megan-VM, has responded:

“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”


Verified
5/5

2024-09-23

Great

"Excellent service, fast, efficient, low prices, always has products I need."

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Rep reply posted 2024-11-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”


Verified
5/5

2024-09-23

Better than the other

"Good experience, better than the other company I have been using."


Rep reply posted 2024-11-06
A rep from Vitality Medical, Megan-VM, has responded:

“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”


Verified
1/5

2024-09-23

Incorrect shipment return instructions missing no idea when replace shipment arriving.

"I received the wrong product and called in to your support number. Where I spoke to a person. Who agreed that the shipment was incorrect and they where informing the distributor of the error and requesting a new shipment be sent. Also they stated that they would send an email detailing the return. I checked later that day no email was received at that time. I checked again the next day and still no email. I called again to the support folks and they told me it takes a few days to get the email with the return instructions. I really find that strange. I still have no email with instructions on how to return the incorrect shipment or notice of my replacement shipment. To say that I am not happy is an understatement. I signed up for a subscription when I purchased. I will cancel that tomorrow when I call. Unhappy Customer"

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Rep reply posted 2024-11-06
A rep from Vitality Medical, Megan-VM, has responded:

“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support has already processed a return for you, as well as a credit for your order. Again, we are truly sorry for the inconvenience that this issue has caused you. Feel free to reach out to returns@vitalitymedical.com for any questions or concerns. ”


Verified
4/5

2024-09-22

Excellent service and product

"Ordered badly needed supplies Monday night and had them delivered Wednesday morning. Excellent service. "


Rep reply posted 2024-11-06
A rep from Vitality Medical, Megan-VM, has responded:

“Hello, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”


Verified
2/5

2024-09-22

Shipping unsatisfactory

"I would give the socks a 5 star rating, but the shipping was unsatisfactory. I ordered and paid for 4 pair, but only received 3. It was in 2 shipments. The first pair was labeled "medium", but they were so small and tight I could hardly get them on. After wearing them a couple of days they finally stretched out so that I could comfortably wear them. The second shipment of 2 pair were labeled "medium" and were a perfect fit. I am 90 years old and have had several falls and when wearing the socks my footing is secure and I think will help to prevent falls."

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Rep reply posted 2024-11-06
A rep from Vitality Medical, Megan-VM, has responded:

“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be but appreciate you taking the time to relay this. We will share this with the team.”