"Solo de requeria una reseta, muy buena atencion gracias"
"Good selection, prices and descriptions, solid payment interface, fast delivery!"
“Hi, thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Excellent and super fast shipping!"
“We are happy to hear that you are pleased with our shipping. Thank you for your business and your positive review.”
"I placed an order for an Item twice and the incorrect Item was sent twice. I can't get them to respond with RMA and they expect me to pay for return shipping for an error they made. I do not recommend ordering ANYTHING from Vitality. Bad company Bad customer service!!!!!!!!!!!!!!!!!!"
“We're very sorry that you had an unsatisfactory experience with the service provided. However it show the item you have been ordering is the 8795 which are the medium long Ted hose. If you still have any issues or questions please feel free to email us at support@vitalitymedical.com. Thank you!”
"Compared many different sites on cost of incontinence products. This company makes it much more affordable!"
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review.”
"Provide daily nutrition and convenient online ordering and fast transportation thanks 谢谢"
"Box damaged,wheelchair destroyed. Replacement 2 weeks???? Very poor communication!"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a reshipment for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"all in the title, delivery should be quick too"
“We are happy to hear that you are pleased with our prices and product selection. Thank you for your business and your positive review.”
"I bought my medical supplies from Amazon for years. Even paying shipping with Vitality it was still way cheaper. Not to mention I received it faster with Vitality. I will shop here first."
“We are happy to hear that the order got to you so quickly and that you are also pleased with out pricing as well as our shipping, thank you for taking the time to leave a review, have an amazing day!”
"Service is always very fast and accurate any problems are taken care of quickly the most efficient place to make purchases"
“Hi, we’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Edit** I appreciate the quick response. We need this product and have had great issue from any other companies. So I need to eat crow and say thank for the follow up. I hope it comes tomorrow. It is greatly needed.
Thought this would be great that I could get this much needed product at my post office box. Nope. Shipped via stupid UPS surepost. Small post office closes early so Never got delivered on time. Sitting in Laredo tx and now Tuesday might be here. Should’ve known. "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We do show that your order should arrive tomorrow according to the tracking information attached to your order. We do apologize for any inconvenience this may have caused but if you have anymore issues please feel free to call us at 1-800-397-5899. Thank you!”
"Very easy, no nonsense. So many times I am ask if I would like a certain item in addition to what I have ordered. Not with you. Thanks so much."
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”
"Pleased with the service and price is affordable. "
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"I've tried for a week to get confirmation for order cancellation. No response."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a cancellation request for you. If you don't hear back in a timely manner please also feel free to reach out to support@vitalitymedical.com and we will make sure this is resolved.”
"Going to try them if i like them i'll probably buy more"
“Thanks for the review and feedback we hope to see you again soon!”
A rep from Vitality Medical, Megan-VM, has responded:
“Estamos muy encantados de escuchar sus comentarios. Gracias por su negocio y su reseña positiva.”