"Never got my order. Tracking number didn't work Now what am I out my money."
"Shopping online was easy. I will be back when I need things "
“Thank you for the review, we appreciate your feedback, have a great day.”
"Excellent selection, easy to navigate site!"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"My mother is 98 and has been using her first Drive Rollator for several years now. It gives her more confidence to steadily walk or sit if she needs to. We recently purchased a second Rollator to assist her when she lives with my sister out of state. We ordered it one day and it came the next. My sister lives in a fairly remote area, so we were impressed. We are also impressed with the design, quality and durability of the first. My mom insisted on the same model for the second Rollator as well! And, it's a fair price!"
“Hello, thank you from the bottom of our hearts for your business! We are pleased to hear you've had a positive experience with us. We hope you enjoy the rest of your day.”
"This site has the products I need to use with very good prices & selection and shipping rates & timeline after placing order. "
“Hello, thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"Was online looking found it on Vitality Medical website, ordered with no hassled. Was shipped in a timely matter. Will probably use them again - I ordered 50 14' oxygen cords and I change about once a month."
“We're very happy to hear that the ordering process was easy and that you were able to get the items you needed in a timely manner, thank you for taking the time to leave a review.”
"Good produce fast service"
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Ordering is ok, site is annoying but functions, but I ordered on Sunday, order was sent on late Tuesday. I paid the money for 2-3 day delivery. Two braces, one coming from Texas the other from California. One from Texas coming a supposedly Friday, thats technically 4 days, the other Monday "or later" that's 5 to more days. I'd actually like to be reimbursed for the extra I paid in shipping since I needed these braces for my son's workouts this weekend. Frustrated."
“We're very sorry that you had an unsatisfactory experience with the service we provided. We value your business and would like to make this right for you. If you'd like to contact a supervisor, you can send us an email at supervisor@vitalitymedical.com. I apologize for any frustration this may have caused.”
"No problem with the order until I got to the shipping. There is a charge and I feel it should not take this long. My husband uses this 2 times a day and his old one is broken. He does not need to wait over a week to receive and shipping quicker is way too expensive. We are retired and on fixed income. "
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"I ask to cancel my order but no reply was given"
“We are sorry that you are disappointed but appreciate your feedback. To cancel your order please either call 1-800-397-5899 or email support@vitalitymedical.com.”
"Super Service - Thank You"
“We are so delighted to hear your feedback. Thank you for your business and your positive review.”
"Items are delivered two days after ordered. Plus great prices. Thanks very much"
“We are happy to hear that you are pleased with our prices and delivery. Thank you for your business and your positive review.”
"Ordering was easy. Received product very quickly. Thank you!"
“Hello , thank you for the positive review! We are happy to hear that you were all around pleased with everything. We look forward to seeing you again!”
"The last couple of times I tried to place an order on your site, I had problems when actually placing the order. Upon clicking the place order button, it just sits there with the circle of death just spinning. At least twice it completely kicked me out and I had to reenter the whole order again. "
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like to provide feedback as to the specific problem please contact support@vitalitymedical.com”
"Had to call upon the Chat Room to find the product I was re-ordering. "
“Thank you for the review, we appreciate your feedback, have a great day.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. We did confirm that your order is out for delivery and should arrive today 05/13/2024 per the tracking information for your order. Again we do apologize for any inconvenience this may have caused, please feel free to call us if you have anymore issues at 1-800-397-5899.”