"Great product, fast sevice"
"Customer Support got my credentials uploaded immediately and my order was shipped same day"
“Thank you for taking the time to provide us with a review of your experience. We are pleased to hear that our team made your experience pleasant and we look forward to seeing you again soon!”
"Ordered with ease, quality is amazing, fast shipping "
“We are so happy to hear that it was an easy ordering process and that you are pleased with our shipping, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"I'm not a doctor and I don't have a prescription for these. I use them for a testosterone replacement therapy that I Do privately and not through a doctor. It would have been nice if it said openly at the beginning of your web page that these things were required before I went through the rigmarole of filling everything out and submitting payment information. Not sure if my money is now in limbo until this gets figured out but either way it is an inconvenience. Would be nice if it was very clear from the beginning I have ordered syringes from other locations with no problem."
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. The supplier requires that we obtain a prescription before release due to safety and the nature of the item, also that information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed.. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Will order from them again"
“We’re so happy to hear you had a good experience. We look forward to serving you again soon!”
"Painless, keep up the great job "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"I received my items exactly within 2 days after submitting order."
“We are happy to hear that the order got to you so quickly, thank you for taking the time to leave a review, have an amazing day!”
"Representative is polite and friendly. Thanks. "
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"The items were not delivered as requested even as delivery payments were made."
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"Have not received it yet ....
"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"I have not received my order."
“We are sorry that you are disappointed but appreciate your feedback. How ever we do show that the package was delivered on 04/29/2024. We apologize for any frustration or confusion, if you have have any more issues please feel free to give us a call back at 1-800-397-5899 or email support@vitalitymedical.com. ”
"I have never received the clip I ordered. Please check on the status.
Claude Dorris"
“We are sorry that you are disappointed but appreciate your feedback. We do show that your order was delivered on 05/02/2024. If you have anymore issues or concerns please feel free to call us back at 1-800-397-5899 or email support@vitalitymedical.com. Thank you!”
"This catheter may be the one that I do not have an allergic reaction to."
"good inventory , prices, very helpfull.
"
“Glad to learn your experience was a positive one. Hope to see you again in the near future!”
"I ordered my equipment on 4/23/24 and have not received it as of 4/29/24. I really needed this nebulizer since I just got discharged from the hospital. I have had to borrow someone else's nebulizer, who really needs it themselves! So I am not a satisfied customer. "
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days, I also looks like one of our customer support representatives is currently working on your request right now, if you do not hear back in a timely manner please reach out to support@vitalitymedical.com. We apologize for any frustration or confusion.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”