"I ordered my equipment on 4/23/24 and have not received it as of 4/29/24. I really needed this nebulizer since I just got discharged from the hospital. I have had to borrow someone else's nebulizer, who really needs it themselves! So I am not a satisfied customer. "
"I requested a return number for an item last week. I got the wrong item in part because your website brings up every possible Hollister item even when I search for a specific number. I thought I had clicked on the one we need, but apparently not and I didn't catch it. This has happened before and I caught it. Not this time. I am angry with myself for missing it, but even more angry with your website set up that NOW I have to pay for the return (which I never received confirmation of) and I have to reorder. "
“We're very sorry that you had an unsatisfactory experience on our website but appreciate your feedback. Thank you!”
"Most of it was pretty straightforward. My only issues were the search function was a bit lacking and I wish that it was a little more obvious about needing a prescription"
“Thank you for the review, we appreciate your feedback, have a great day.”
"I was very happy with the ease of ordering and the timely delivery. Vitality Medical will be my go to site for the supplies I need. Thanks for the good service!
"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"I have been looking for this brand and size for a long time. They work very well.
I just wish they came in a closed toe.
Thank you very much.
If all works out i will be ordering on regularly."
“We are happy to hear that it was easy to find the item you were looking for on our site, thank you for leaving a review, have an amazing day!”
"Was let down by not receiving product on time leaving me in developing an infection due to necrosis because the dressing that stops that took to long to come in"
“We are sorry that you are disappointed with regard to shipping but appreciate your feedback. Your comments will be passed along to the team.”
"I kept entering the 5% discount code and it would not work..."
“We apologize for any coupon issues, please be aware of any exclusions, or minimum requirements, and feel free to send the coupon code you were attempting to use to support@vitalitymedical.com and we can take a look into this. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"terrible experience in locating my needs"
“We are sorry that you are disappointed but appreciate your feedback. We apologize for any frustration or confusion, if there's anything we can do in the future please feel free to let us know.”
"The item that I usually order has seemingly been downgraded while keeping the same sku number."
“We're very sorry that you had an unsatisfactory experience on our website. We would like to gather some more information so that we can improve the experience for the future. If you'd like please contact support@vitalitymedical.com”
"Quick and efficient service"
“Thanks for the review and feedback we hope to see you again soon!”
"Easy to buy something with vitality took me like 1 minute to do everything"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"Just ordered the drainage bags. States that it ships in 1-3 days which is awesome"
“We are happy to hear that you are pleased about shipping and that you were able to find the item you were looking for, we appreciate your feedback. We look forward to serving you again soon!”
"No problem at all. Got what I needed "
“Thank you for the review, we appreciate your feedback, have a great day.”
"Toilevator is the perfect solution when additional height is needed and none of the drawbacks of a raised toilet seat. Item also arrived within 2 days of ordering. Happy all around."
“Hello, thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for you and that your order arrived in a timely manner. We appreciate your feedback, have a wonderful day!”
"I ordered Omron Bood pressure Monitor 7 series and you sent me 3 series. Please sent me the return voucher ASAP."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like the item on the order was for the 3 series and not the 7 series. If you would like to return the item call 1-800-397-5899 or please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
A rep from Vitality Medical, Megan-VM, has responded:
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days, I also looks like one of our customer support representatives is currently working on your request right now, if you do not hear back in a timely manner please reach out to support@vitalitymedical.com. We apologize for any frustration or confusion.”