"My package was sitting at the front door 6-houses down from my address!!"
"Received in short time. have not opened yet."
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"I'm trying to return a second wheelchair, which I DID NOT order."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and will relay this to our team to further look into, please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is addressed.”
"Just ordered and already wanting a review let me experience your service then ask"
“Thanks for the 5 star review we hope to hear from you again soon!”
"Fast delivery for bandages my husband needs!"
“We are happy to hear that the order got to you quickly, thank you for taking the time to leave a review, have an amazing day!”
"A friend ordered a new basket for my rollator, using my card. It arrived quickly - great! But it's the wrong size for my rollator. You don't have the right sized basket... I need to return the one you sent me... I'm waiting for permission from you to return it. (Note - I'm legally blind, so I'm dependent on friends to help out...)
"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"I ordered the back brace i needed. it was supposed to arrive in 2 - 3 days as i paid for, so i could take it on my trip. It did not arrive in time for me to take it with me. Therefore, you did not get an overall positive review. I'm sure it will be at my home when i get back home but that is too late. "
“We are sorry that you are disappointed but appreciate your feedback. Unfortunately, our orders have a 24-hour business processing time frame and are processed and shipped on business days. We apologize for any frustration or confusion.”
"Ordering was very easy and fast!"
“We are so happy to hear that it was an easy ordering process, thank you for leaving us a review, we hope you enjoy the rest of your day!”
"Found exactly what I was looking for. Have used this company in the past."
"You canceled my order for no reason, you didn't even answer my question why you did it."
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. However one of our customer service representatives did send an email response explaining the cancellation.”
"The Wiesner clamp is more comfortable than the Bard I had been using."
“We are so happy to hear that you are pleased with the item and that it works well for you. Thank you for leaving us a review, we hope you have a great day!”
"Forcing me to get a prescription for syringes that I already have a prescription for my actual medication is ridiculous! stuff that nonsense "
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart if missed, this is also required by the manufacturer. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"easy to use site. shipped when they said."
“We're happy to hear that you had a positive experience with our website. We appreciate the feedback and your taking the time to leave a review, have a wonderful day!”
"fast friendly give me all I formation I need"
“Thanks so much for the kind words, have a wonderful day!”
"I always have the best customer service experience with Amber in the Commercial Sales Team. She's always on top of all sales requests. Thank you!"
“That is wonderful to hear, we are glad that our agent was able to make it a pleasant experience and got you taken care of. We appreciate you taking the time to leave a review, have a wonderful day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to management.”