"This is the second time the shipment was sent to the PO when the address was provided. Possibly a reason for another vendor. . . to ship to the residence.
"
"Good product but to expensive"
“We are sorry that you are disappointed, unfortunately, our prices are determined by our suppliers, and where we are able to obtain the items from we must abide by the pricing. We apologize for any frustration, your comments will be passed along to the team.”
"After over 2 hours of other Co's red tape. I found you guys. You have my business going forward.
Perhaps you could give lessons.
Thank you
Thank you "
“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. We look forward to serving you again soon, we hope you enjoy the rest of your day!”
"Very easy to use. I like that it locks with a key. "
“We are so happy to hear that you are pleased with the item. Thank you for leaving us a review, we hope you have a great day!”
"I will definitely buy from here again. "
“Really glad you had a positive experience. Thanks for reviewing. We look forward to serving you again soon!”
"Internet search and ordering were simple.
The product was recommended by my surgeon.
It was what they told me to get.
With Standard delivery I received the order in 4 days"
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Easy ordering, good communication regarding shipping and delivery. Delivered as expected, to my front porch. Item as described. His purchase. "
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"I ordered an item and received the request for a review before I even got a confirmation for the order. How can I possibly know how good or bad the service, delivery or item is when I have no information to base a review on? "
“We are sorry that you are disappointed but appreciate your feedback. That email can be completed at any time in regards to any part of the process, website, checkout, products etc. and does not have a time frame on when it needs to be done. We apologize for any frustration and will relay your comments to the team.”
"I entered the code for a 5% discount and it would not compute at checkout. I'm thinking the email ques was a scam. Not happy with that. No hope the product is worthy of the price"
“We apologize for any coupon issues, we will take a look into this matter, please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Ordered a wheelchair cushion. They took my money in a day. Didn't say it was backordered. I wanted a refund to order from another place. It took them two freaking weeks to even acknowledge my emails, until I started using bad language. Won't recommend. "
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to management to take a look into this situation for coaching. ”
"Online ordering is easy and delivery of supplies are dependable and timely I have been ordering from them for years and am completely satisfied!! "
“Thank you from the bottom of our hearts for your business! We are pleased to hear you have a positive experience each time with us. We hope you enjoy the rest of your day.”
"Needed quick turnaround on supplies at an affordable price. That is what I received. Thank you "
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"92 yr old Alzheimer’s needed chair wedge to help her sit upright when weak. Found just what we needed. Thanks!!"
“Thank you for the positive review! We are so happy to hear that you were able to find the items you needed here. We look forward to working with you again, have a great day!”
"Product was lost by shipper and refund process is slow."
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management.”
"Why don't you state that a perscription required before you force a customer to create an account? I have ordered catheter from other places and was not required to supply a prescription you guys ****."
“Thank you for the feedback. We apologize the experience was less than you had expected but appreciate you taking the time to relay this. That information can be found at the very top of the page of any Rx-required item near the product highlights as well as in the cart in case. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback, we apologize the experience was less than you had expected. We do show that a physical address was input, we will relay this issue to our team to take a look into. We apologize for any frustration. We will pass your comments along to management.”