"Ok, my first order. Shipping "
"I did not get my whike order it w as just the Abe pads no tape"
“We are sorry that you are disappointed but appreciate your feedback. Our orders have a 24-hour business processing time frame and are processed and shipped on business days which may come from separate warehouses. We apologize for any frustration or confusion. Please watch your email for any updates. If you have any issues in the future please do not hesitate to give us a call. Thank you and have a great day.”
"Reasonable prices & fast delivery :)"
“We are happy to hear that you are pleased with our prices and delivery methods. Thank you for your business and your positive review.”
"I received my package quickly . Everything went well . Easy as can be"
“We are pleased to hear you received your order in a timely manner. Thanks for the review. We hope you enjoy the rest of your day!”
"I have ordered several times from Vitality. They have been consistent in service and no mistakes on the orders as of yet."
"I ordered travel size formula bottles for our baby. Instead I received Ensure milk chocolate drink bottles."
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and would like to make this right for you. It looks like our customer support is already processing a return for you. If you don't hear back in a timely manner please also feel free to reach out to returns@vitalitymedical.com and we will make sure this is resolved.”
"Always in stock of products I need. Ordering is fast & easy. "
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review. ”
"I have end stage COPD and a company that delivers oxygen and Cannula no longer carries the 4 foot length and only has 7 foot which I’m always tripping on and fallen a couple times, I tried another company’s 4 foot soft Cannula but it wasn’t soft and was very irritating unfortunately my husband bout 50 of them which I had said not to do until I tried them, so I bought one from Vitality to try it and finally a soft 4 foot that doesn’t end up with air leaks immediately over the ears and they are the softest well made I’ve had yet, so try the Adult softech plus Cannula with green star luman tubing, it’s wonderful "
“Thank you for the positive review! We are so happy to hear you are pleased with the item and that it works well for your needs. We appreciate your feedback, have a wonderful day!”
"I clicked on the link of the Vitality email to track the shipment. It showed having no record of the shipment. I tried numerous times. I went to look for the package. It was placed where I did not expect it. The bottom of the cardboard box was wet because of heavy recent rains. It could have been placed closer to the house. All in all, the process was less than desirable. If it happens again I'll have to look for the package twice a day because of the heavy spring rains."
“We are sorry that you are disappointed but appreciate your feedback. We are always looking for ways to increase customer satisfaction and will pass your comments along to management.”
"Totally grateful for the ease of ordering my product and especially happy with the speed of delivery. I was disappointed that I never received an email notifying me of completion of the order nor did I get a response to an email inquiring about it. Even with that, totally satisfied. "
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed in a timely matter, but apologize if that information was not received. Please also check junk and spam as they could have been stuck there. We are always looking for ways to improve, if you have any issues in the future please do not hesitate to give us a call.”
"I ordered a wheel chair pad. Item sent was different size than description. After serveral phone calls to customer care and email from refund/return dept. I was told i recieved the correct item. After another phone call and pictures sent to customer support i was told in an email that they were going to send the correct item. Second item arrived it was the same as the first. I called customer care again and advised them that I just wanted a refund and the labels to return the two wrong items. After more phone calls and emails i was told they would work on the refund and labels. Been dealing with this issue for almost a month and now they have apparently ghosted me as I have not received a refund nor the labels to return items and have heard nothing from them. The WORST customer care, Refund/Return dept. I have ever dealt with. Buyer Beware."
“We truly apologize that you had an unsatisfactory experience with the service provided. We value your business and apologize for any frustration this may have caused. We will pass your comments along to the management team to take a look into this matter and get it resolved. Please also watch your email for any additional updates.”
"Didn’t even send an email. Had to go to the site and track my order that way. No notice as to why either. No communication!"
“We're very sorry that you had an unsatisfactory experience with the service provided. We value your business and will be taking a look into this matter to have someone reach out. We apologize for any frustration this may have caused.”
"Experience was good. I sometimes have to buy spare 60 ml extension tubes or Joey Kangaroo single bags. My only suggestion would be for you to carry extension tubes that I could purchase if necessary."
“Thank you for taking the time to leave us a review and provide your feedback. We are always looking for ways to improve, if you have any questions or need any assistance in the future please do not hesitate to give us a call.”
"Very smooth transaction product Arrived on schedule."
“We are so happy to hear that, thank you for taking the time to leave us a review. We look forward to serving you again, have a great day!”
"Found some medical stockings for my elderly mother-in-law at a great price. Shipping was posted as 3-7 days and package arrived in less than 48 hours! Thanks! "
“That is wonderful to hear, thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
A rep from Vitality Medical, Megan-VM, has responded:
“We appreciate the review. Thanks for taking the time. Have a wonderful day!”