"When I received my products, some or all of the products leaked all over the others. All the same product, in the same sealed plastic bag. All packaging was in good shape, just the lids must not have been tightened down enough (or something) because the inside of the plastic bag and all products had soap residue all over them. "
"I am waiting for my shipment ordered 3/4. It states it would be here in 1 to 3 business days. It hasn't even shipped yet! Your guy hung up on me when he was supposed to contact the shipping dept. and let me know what's going on with Trach Suction Ballards! This is medical equipment, and it seems your company does not care! I requested free shipping but now I am thinking to cancel and put you guys on social as a bad medical supply company! "
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. We are always looking for ways to increase customer satisfaction and apologize for any frustration. We will pass your comments along to management, please watch your email for any additional updates. ”
"Product as expected, when expected."
“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Was sent the wrong item. Called customer service and was told to send email. Sent email with screen shots of what I ordered and what was sent. That was 2 days ago. Have not heard anything back yet."
“We are sorry that you are disappointed but appreciate your feedback. The returns policy takes typically 24-28 business hours to process a response and can be found at the bottom of the website. We are committed to providing you with a great experience and hope you give us another chance in the future.”
"The service this company provides is wonderful. Always get the products when expected. "
“Thanks so much for the kind words and for taking the time to provide us with a review of your experience. We’re delighted to hear that it was pleasant and you got your needs taken care of. We hope to see you again, have an amazing day!”
"Easy shopping and easy pay with pay pal . The product was delivered in less than 72 hours!!"
“Thank you for the positive review! We are glad to know you had a positive experience from ordering to receiving the product. We hope you enjoy the rest of your day!”
"Haf what I needed at a good price."
"Fast Shipping Great Deal! Thank you!!!"
“That’s wonderful to hear. Thanks so much for leaving us a review. We will share this with the team!”
"Arrives in 1-3 days my *ss. Tried to call and cancel and got what I presume is an overseas call center. Very difficult to understand the person and they were clearly reading from preset responses . Never again!!!"
“Thank you for the feedback, we apologize the experience was less than you had expected. It’s important for us to know how we can better serve our customers and your comments will be shared with the team, please watch your email for any updates.”
"Last order was on a Friday and I got product Saturday very impressive"
“We are pleased to hear you received your order promptly. Thanks for the review. We hope you enjoy the rest of your day!”
"This was my first time ordering from Vitality and the process was quick and easy. Looking forward to future orders."
“We're happy to hear that you had a positive experience with your order. Thank you for your feedback and for taking the time to leave a review!”
"I enjoyed using your site to order exactly what I needed. Thank you for the online ease of use"
“Were very happy to hear that the ordering process was easy and that you were able to get the items you needed, thank you for taking the time to leave a review.”
"The items received were up to my expectations and they arrived in a timely manner"
“We’re thrilled to get this kind of feedback. Thank you for taking the time to review us. See you next time!”
"Very uncomfortable. Definitely not something I would purchase again"
“We're very sorry that you were disappointed with the product you received. We appreciate your feedback and apologize for any frustration, we will relay this to our team. ”
"Received wrong crutches in the mail the day before surgery. Didn't have time to return for correct pair."
“We are very sorry to hear that, but appreciate you taking the time to relay this. We will pass this along to our team so that they may take a look into it, please also feel free to give us a call, we apologize for any frustration.”
A rep from Vitality Medical, Megan-VM, has responded:
“Thank you for the feedback. We’re sorry your experience wasn’t the best it could be. Your comments will be passed along to the management team to relay to the warehouses we apologize for any frustration.”