"I bought 2 glasses and 1 pair of sunglasses and I am thrilled about them! My boyfriend and Mother have also bought from Zenni and love them just as much. I would recommend them to others and HAVE!"
"Easy to maneuver the website. Love having the virtual try-on option. Choices are plentiful. "
"I GOT AN EMAIL THAT SAID MY GLASSES WAS DELIVERED BUT NOTHING WAS IN FRONT OF MY DOOR OR MAILBOX. I WANT MY MONEY BACK"
“Thank you for your review. We know how frustrating it must be to wait for your order. And we are sorry to hear if your order was tagged as delivered but you still haven't received it. Please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"ordered glasses several times, always great results."
"This was an off year for my frame coverage, I was able to get 2 pair of glasses for half of what my husband paid for 1 In the office "
"No problems, at all, with their ordering system."
"I have purchase two orders with Zenni and have had a great experience so far, compared to other online competitors."
"Love how they fit and look! Love the price as well!"
"Trying to adjust to new lenses a little each day"
“Thank you for your review! We appreciate the time that you are giving to adjust to the new lenses. But if this doesn't help, we are here to help! If you would like to check your return options, please reach out to us via email at service@zennioptical.com, by phone at 1-800-211-2105, via chat on our website, or on social media with your order number, and we would be happy to assist you.”
"I've been speaking back-and-forth with them about replacing my glasses or giving me a credit for my glasses. Because i'm not happy with the tint on them This is about the fourth pair of glasses I have Ordered What's completely satisfied with the others?"
“Thank you for your review! We are sorry to hear that the tint of your glasses does not meet your expectations. At Zenni we strive to provide you an ordering experience that is second to none, and we are sorry to hear that was not the case this time. We do see the email you sent; our team will reach out to you soon, and we are happy to assist you with any future orders if you decide to give us another try. If you need a quicker response, please feel free to reach out to us via phone at 1-800-211-2105, via chat on our website, or on social media with any questions so we can better help you.”
"Love every bit of Zenni product and brand! "
"Easy process picking my glasses and ordering them. Hundreds of frames to choose from "
"Had glasses prior to this pair without any problems. "
"Fast delevery, excellant goods, good price"
"Very easy to get an awesome product "
"Excellent!!Fast!! Good quality!! Exact recipe for my needs!! Highly recommended!!"
A rep from Zenni , ZenniMM, has responded:
“Thank you for your review! ”