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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-01-21

Great price and fast delivery

"Used first one last night , will see what happens."

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Verified
5/5

2021-01-21

Warm

"Fast service and great staff "

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Verified
4/5

2021-01-21

Side Broilmaster burner

"Found correct side burner on google search."

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Verified
5/5

2021-01-21

Fireplace hood

" Quick ship, no problem, recommended. "


Verified
5/5

2021-01-21

"Fantastic. Knowledgeable staffs "

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Verified
5/5

2021-01-21

Good service, fast shipping

"Pricing was competitive and shipped out quickly"

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Verified
5/5

2021-01-20

Fast shipping, good service.

"No problems encountered. The product works as described. "

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Verified
5/5

2021-01-20

Turquoise Enamel Heater is Awesome!

"It was exciting to find a heater in my favorite color and have it be on sale! Even more exciting was to find that the patio heater was of high quality. Easy to light and excellent at keeping the winter chill away during happy hour. "

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Verified
5/5

2021-01-20

Old fashioned customer service!

"What a nice change to actually speak to a knowledgeable phone rep, and receive prompt and speedy delivery of our order. Our items were well packaged and worked as promised with easy installation. You can order from eFireplaceStore.com with confidence. Thank you!
"

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Verified
2/5

2021-01-20

disappointed about delay

"First item arrived relatively quickly but stove pipe has not arrived. To company's credit, I received email asking if I had received stove pipe because UPS did not scan as being delivered. Apparently its lost or stuck in transit somewhere. That was Jan 12 for email and still no pipe or updated ETA as of Jan 19. I obviously can not complete stove installation until that pipe arrives. Honestly considering ordering another pipe from different source so wood stove can be used. I don't need it in April or May. I know the delivery part is not in company control, but to me, it is still a negative experience. Maybe company should send out replacement and they can find and deal with the first/ missing pipe."

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Verified
5/5

2021-01-19

Inexpensive & fast shipping

"Found a great deal on a new mantel, and it was on my doorstep just a couple of days later."

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Verified
5/5

2021-01-19

Dependable Service You Can Count On

"One call is all it took to obtain an excellent product from a dependable company you can count on."

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Verified
5/5

2021-01-19

Perfect

"I’ve been looking for replacement fireplace doors and could not locate them anywhere. Not only did efireplacestore have them, they had the exact make and model that I needed. They were shipped the next day and I had them 3 days later"

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Verified
5/5

2021-01-19

Great Service!

"I was having trouble locating a 60" linear fireplace that I needed quickly. I ordered on eFireplaceStore and I took delivery in less than one week. Every other vendor I had tried could not get me the same fireplace before March 5th (6 weeks). Super satisfied with eFireplaceStore!"

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Verified
5/5

2021-01-19

I’m happy

"I found what I was looking for and got it on time as promised."

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