"Excellent product, easy to understand installation manual and fast/free delivery "
"Fast, free shipping and an outstanding product. I've been using it the last few cold nights and the wood burns slowly on the grate. Fantastic!"
"The whole experience was amazing. "
"I ordered a set of fireplace doors to fit the corresponding fireplace insert that I have. At least I thought. The doors are a full 2” too short for the opening. When I called, I was told I cannot send it back for another one, and I was directed to fill out a warranty form, which I would find on the website. The website did not have the suggested form, so I called back. I was given a link to click on. When I clicked on the link, there was a message that said the page was not available. I called yet again and got ahold of someone who said he filled out the form for me and I should be hearing from the company shortly via email. That was over a week ago, and I’m still waiting..."
"I just love this grate it fits perfectly I’ll definitely be coming back for my fireplace needs"
"Excellent price (much cheaper than other sellers), free shipping, and a hassle free experience from beginning to end. Product arrived promptly and works beautifully straight out of the box."
"I am a novice to home improvement projects, but elected to tackle a significant endeavor with my first attempt - installing a gas fireplace. I read through countless documents and on-line material and assumed that I was well equipped to place an order. When I called eFireplaceStore.com to do exactly that, I quickly learned that my understanding was woefully insufficient.... Will M. was actually quite kind and supportive in instructing me through my, well, let's call it overly-presumptive assertions. He took the time to review multiple iterations of my plans and amend them as I discovered new constraints. I received my shipment of materials and parts this week and actually feel quite confident that I may now complete a very solid and high quality installation.
In my experience, the knowledge and assistance both Will and eFireplaceStore.com provided is rare. It took time. And that's one thing many companies neither have the patience nor wish to offer. Should I need any other materials or consultation as I begin my project, I won't hesitate to contact and use the company again. Tim K. - Denver, CO."
"I'm sold on eFireplaceStore.com. Will shope there in the future for any fireplace needs!"
"The parts we received were high quality and we received them before their scheduled arrival date. "
"I ordered a fire grate on Wednesday and it was delivered on Saturday. Great product. I don’t know how it was delivered so quickly. I was so impressed that I went back to the website to do additional shopping and saw that my grate was on sale. I was satisfied with the price I paid but was naturally disappointed that I could have purchased the item for less. My daughter suggested I contact the company. I did and they were very polite but needed management to approve a price match. They promised to call me back within 24 hours. The next day I received notification that my credit card was credited the difference. I don’t know that my next experience will go this smoothly and I don’t expect it to but I will visit this company before I shop elsewhere for fireplace products. "
"Great experience with seller. Great price and very fast service. Thanks!"
"My experience was excellent!"
"Saw the advert, easy ordering, prompt delivery. Item needs no assembly and should not pose a problem when installing, but it is heavy. The price was nothing like antique pieces that are certainly not for more modest budgets. It adds a unique stylistic element to a fireplace, but it has practical value also since it retains and reflects heat back into the room. Size matters, you know, so measure before ordering!"
"We recently bought a DT3500 superior gas fireplace. We had it installed by a gas service technician with an engineering degree.
Since the initial lighting of the gas fireplace there have been nothing but problems. The fireplace won't stay lit. Calls to Efireplace were expertly returned when deciding to make the purchase but since the install and lemon like operation Efireplace will not return calls or offer a remedy for the malfunctioning unit.
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"Went to eFireplaceStore.com and their web page explained a lot about the different tools and materials used and the good and bad about each. After selecting the tools I wanted it was easy to check out. They notified me when the tools shipped and when they were delivered. Thank you."