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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-01-14

Did what was published

"The order went smooth, shipping was ontime (which is rare in these current times) and the piece was as beutiful in person as it was online. Thank you"


Verified
5/5

2021-01-14

Warmer

"Fast delivery easy to put together quality built"

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Verified
5/5

2021-01-14

My wood stove fan

"Ordering was very easy, the fan arrived very quickly and I love that the fan is heat generated. Great idea. I will recommend your website to anyone that asks about our cute woodstove fan. Thank you!"

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Verified
5/5

2021-01-13

great service so far

"I bought from eFireplaceStore.com because they could get it to me weeks before anyone else. It arrived great, and within the expected window. I had good communication throughout the whole process. I've lit my first fire and now am enjoying the heat."

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Verified
5/5

2021-01-13

Shelf mantel

"Ordering easy,confirmation of shipping was within 30 minutes of placing order and shipping, received it earlier than quoted. We unboxed and looks beautiful,can't wait until its installed."

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Verified
5/5

2021-01-13

Hot Coals

"I chose this fireplace screen solely on the experience of the representative I spoke with. She was knowledgeable about the product and able to answer all of my questions. It arrived within two days and easy to assemble."

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Verified
5/5

2021-01-12

specialty product that i needed

"via email i sent them my needs for my older fireplace that i needed parts and they email me the next day with answer. so i let them know how many feet and they where $500 cheaper then my closest retailer."

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Verified
5/5

2021-01-12

ILOVE MY NEW MANTEL!!!

"So easy to order. I received my mantel very quickly. I mounted it today above my fireplace. I absolutely love it. "

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Verified
5/5

2021-01-12

fireplace tool

"the price was great and the shipping speed was fantastic."

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Verified
5/5

2021-01-12

Great service and Quality

"The rug I ordered is beautiful! It was shipped promptly and arrived faster than I anticipated. Couldn’t be happier unless they made a runner to match!"

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Verified
5/5

2021-01-12

Can't wait to install

"everything arrived quickly and in good order. We have to wait for our contractor to come and do the installation. Once it is installed we will be ready to enjoy a nice crackling fire!"

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Verified
5/5

2021-01-12

Smooth and easy!

"I just moved into a new house, and the fireplace had a receiving unit but no remote. It was easy to match my model, the parts arrived quickly, and they worked right out of the box - no setup or special instructions! Thanks for the help!"

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Verified
5/5

2021-01-12

Technical help with fireplace parts

"The rep at this company (Tyler) was very knowledgeable and helpful to me in selecting and ordering parts to install a fireplace. The prices were excellent and very fast, free shipping. I intend to order the fireplace logs from this company as well. It's great for diy type as they really know the details that you cant quite figure out on your own!"

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Verified
5/5

2021-01-12

Length of time it took to receive my product.

"I received my product in a timely manner. I will continue to order my fireplace products from e fireplace store. "


Verified
5/5

2021-01-11

Quick shipments

"Very fast on filling the order. Only have one fireplace or I would use them again. UPS was slow to deliver and held up in Texas but not eFireplace fault."

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