"The website was easy to use and had good descriptions of the items. There was a very helpful description of the different types of chimney caps, the materials they were made of and the advantages ad disadvantages of each material. The cap cam sooner than expected and was easy to install. All-in-all a great experience."
"Fast shipping and handling. Worked great. Easy to install."
"I ordered my material, they sent email on confirmation. The next day I got an email that it had shipped and what day I should get it. The day it showed up I also got an email saying it was delivered. I can’t ask for anything more. They did exactly what they said and on time. "
"Easy to navigate site and good prices."
"Great price fast shipping "
"Fast and easy, gonna burn some wood"
"When the heater went out in my family's Victorian circa 1880's, I was worried that I would not be able to find a new floor heater for her and get stuck having to buy an inefficient wall heater. I was delighted when my contractor found one on the Fireplace.com site. It was easy to navigate and place my order. I was able to see all the dimensions so I knew the new furnace would fit. They kept in touch with me so I knew when to expect delivery. It arrived a day early and the driver was kind enough to bring it to my back patio. If he hadn't it would have sat in my front yard until help arrived and during mandatory self isolation for Covid-19, I had no idea when that would be. We were expecting some heavy rains. The shipping line Fireplace.com uses is top notch. You will not be disappointed buying from Fireplace.com. The heater is installed and working great. Just in time for a cold spell. I will save money on my heating bills too. Thank you so much for supplying us with such a great product and service. 5 stars is not nearly enough!!!!"
"The fire place came quickly. But I realized I ordered the wrong unit. Not only did I have to pay to ship it back. I then had to pay the quote free shipping for sending to me. In addition you have to pay a 15% restocking fee. Go somewhere else fees are crazy"
"Needed a fireplace for a new build. Great experience, price matching was awesome and easy. They beat the competitors by 10%!"
"EFireplace was quick with the order (Almost a week ahead of schedule) and very friendly and honest when answering questions. We had all the parts so we can easily install it. "
"Received product as expected. No issues noted. "
"Received the mantel promptly (great!) and it was exactly as I ordered, and was packed well. As I prepared to stain the mantel though, there were two stickers (L and R) on the stainable surface of the mantel that left a sticky residue which was very difficult to remove - I would recommend that you do not place any stickers on the visible/outward wood surfaces of the mantel, as it will affect the ability to stain or paint the wood."
"Ordering was easy and delivery was prompt. And, they kept me informed with emails all throughout the process, from ordering to delivery. This included sending me links to the user manual so that I could review before the patio heater arrived.
While it's not eFireplaceStore's fault, the product instructions just "slightly" under-estimated how long it would take to assemble the patio heater. Probably double the time and it would be about right. "
"Fast shipping and good quality. I’m still waiting on an order with Lowe’s after two weeks. Thank you. "
"2nd screen was better but not aligned properly1st screen was completly un aligned your supplier does not do a good job of aligning the doors your team was graet to work with on the problem"