"The fireplace doors were received quickly and packages very well! The doors are a little snug in getting them in place but managed to get them in and they look great!!!
Couldn't be happier with my purchase!"
"I ordered a fireplace stand. It arrived promptly and it good condition despite some shipping damage to the box. It is very sturdy and looks as nice in person as it did it the pictures."
"Your website made it easy to find the perfect gas log set. Ordering was easy. Shipping was quick. Can't wait to get them installed!"
" I t was so easy to get the mantle that was right for our home and fit in perfectly with our design. The mantle we ordered was in stock an shipped that day. Thanks for the great experience and I would definitely recommend your site to my friends. "
"I asked a simple question about how separate the pipes and they responded in a timely manner. They also reviewed my order to make sure it was correct in a timely manner. And they sent the package by FedEx at my request and it arrived within 2 days. UPS doesn't deliver to my home. And the pipes did fit. I knew if I had any problems they would be able to advise me on what to do. I enjoyed doing business with these professional people."
"Easy to use website and shipped on time."
"Customer care was good and the fireplace arrived promptly."
"Best price I could find, however the website said usually ships same day. I wanted the item for Saturday. Ordered on Monday - figured 5 days would be ok. Waited 2 days no shipment - contacted them only to find out they do not stock it. and it was shipping from the MFG. Usually takes 3-4 days they said. I pointed out the issue with the web site. They said they would look into it.
Good follow up on email tracking and communications. "
"Tech Tyler was very knowledgeable about the size and type of insert that would be best for my needs. Super easy to order, and shipped out quite quickly. Arrived in pristine condition no problem. Thanks!
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"I shopped four or five different competitors and ended up saving hundreds of dollars by chosing eFireplace. My price also included expert consultation, free shipping and my fireplace arrived four days early. Based on this experience I will recommend eFireplace to my friends. And, I will buy my new gas firelog set from them too. Thank you eFireplace for making this experience seamless and affordable. Brian F.
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"Ordered the doors & got them in 2 days. Installation was really easy."
"Unable to get a large enough hearth rug in Canada"
"I was doing floor remolding, and the idea to replace the fireplace wall and mantel struck us while the contractor was working. We went to several local places searching for the Mantel, and checked online in many sites including home improvement stores. till my wife stumbled across eFirePlaceStore.com. She found exactly what she wanted, and the price was just right. I made the purchase online on Wednesday around noon, and the "Normal" delivery was estimated by Friday or Monday. Within 10 min of placing the order, I received an email that my Mantel has been shipped. (created the UPS ticket for it with the tracker number). we received the Mantel Friday afternoon, just 48 or 50 hours of placing the order. WOW.
The Mantel is a pearl, very well built, super easy to assemble and install, and looks super nice.
We are very happy with our experience. "
"GREAT prices! FAST delivery!"
"Was needed for a customer of mine. Quick shipping. Fair pricing. Good product and the customer service was top quality. Will shop again with you!"