"My order arrived quickly and was well packaged. Customer service was very helpful. I won't know how well the fan works until I fire up the wood burning stove in the Fall."
"I needed 3 fireplace tool sets for a rental property (the old ones needed to be tossed out). I ordered 2 of one kind and 1 of another (smaller). The ordering process was seamless and delivery came quickly (even though there was a holiday in between). I opened the boxes, set up the tools and put them in place. When I was done, I said to myself, "that was easy." This is a great vendor and their products are first class. I am very happy and will be ordering more for other properties. Thank you."
"Found product I was looking for at a good price. Have unboxed and was packaged and delivered in good condition. Have not installed yet. Bought for my daughters new home but should not be any problem installing based on everything I have read."
"Kathy Olson is so knowledgeable, friendly, and efficient! She made the ordering process a breeze and helped to make sure we were covered with all the different components that we needed. This was my second order with Kathy, and it won't be the last."
"They were courteous & professional in every way!"
"I had quite a few questions about the product, they were all answered correctly and without any hesitation, these people know their stuff! Had no problems with shipping, other than surprisingly quick! Overall very satisfied!!
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"The team at eFireplace were great to work with. My sales rep Kathy made sure I had everything I needed and was more than willing to take follow up calls to answer my questions. They beat everyone's price as well. A great experience overall. Thank you! "
"This looked like the best solution to keep rain out of my old unlined furnace chimney. The chimney measured 16.5" to 16.8" (not square) and this size fit perfectly. Assembling and securing the metal mesh required some trimming and careful bending to lace the corners together. Other than that, the installation was straightforward."
"Once the decision was made to get a fireback, the selection was broad and interesting. Once decided upon the ordering was easy. The delivery was quick.
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"A very easy and quick ordering experience. Product came quickly and in perfect shape."
"My HOA repaired my old fireplace with a new firebox and flue but failed to buy doors. The contractor, Wolfman Chimney of New Braunfels, quoted a price for doors in the amount of $541.99 if I wanted glass doors. I found them on eFireplacestore.com for nearly half the price and with free shipping. I called to check the model number. The technician confirmed an easy fit. Easy to install and look great. Nice to find a company that is customer considerate, thank you efireplacestore.com!"
"The product arrived fast and was incredibly well packaged."
"I was concerned about ordering a fireplace online rather than from a local dealer but I could be happier with the results. We tried ordering the fireplace online but had issues/questions. We call to place the order and were helped right away. The whole delivery process was explained and all questions were answered. The fireplace shipped much soon than I expected with all the delays every industry is facing here in 2022. We were emailed as soon as the fireplace shipped. We were emailed as soon as the delivery was scheduled. We were emailed instructions for checking/accepting the delivery to pdf installation instructions from the manufacturer and even had a follow-up email a few weeks later to check in and see if we had any questions. Which more companies communicate and followed up as well as eFireplaceStore did. Highly recommend buying from them."
"Kathy was great and product was as described. Shipping was very fast"
"The man who helped me was wonderful. Very pleasant and helpful. Good customer service"