"Great service, and a great experience - very knowledgeable about the products and very helpful over the phone. Helped me out a lot. Product received super quickly."
"Shopped online with many different companies. Found efireplace store had the best selection and better yet accurate sizing information that was easy to read and understand. Grate was delivered in 3 days as promised. 100 % satisfied and I will use them again for my needs without hesitation. !! Great Job"
"The website was very well organized and made it very easy to select different options that were compatible with the fireplace burner that we bought. The burner arrive very quickly with all of the required parts and the installation went smoothly. No complaints at all!"
"I found the same set of fireplace tools I'd seen in a local store, but at a much lower price. They shipped right away and arrived quickly."
"Excellant delivery, all items were there and in good condition.
Instructions for assembly were clear and in perfect English.
Easy to follow. "
"Placing the order was simple, and delivery was quick. We have yet to use the product, but based on the great reviews, I'm confident we will be happy with our purchase."
"I had to call up several times about different fireplace. Every time I called everyone was awesome!! And even after the purchase I reserved e-mail’s about delivery would definitely recommend people to buys from this company!!!"
"Jason was very helpful in navigating me to right choice and getting it ordered and delivered. Looks and works great in the short time I’ve had it. Unit had plenty of lava rock but a little short on embers"
"Solid contact with customer service, prompt shipping!"
"Did not realize that log set I was buying did not come with a regulator. Paid someone to install it and now it’s too late to send it back. "
"I ordered a Pilgrim Burnished Bronze Iron Gate Fireplace Tool Set. I usually just order on line, but I had a question about the set. The service representative who answered my question was knowledgeable and friendly. She placed the order for me, and i received an email acknowledging my order almost immediately. I was given a time frame for delivery and tracking information. The set arrived on time in perfect condition. From start to finish, an outstanding experience."
"I received this order in record time. It is a gift for Christmas so I have not seen the product yet, but I can comment that the ordering process was amazingly simple and a fast delivery!"
"I ordered a brush who's photo would have you believe it's almost a half circle at rest.
In fact it is perfect straight at rest so would not work for my application.
second issue, item discription said you had to bye another part for this to work properly but you in fact didn't,it came with that part on it. now I am being charged
shipping and restocking fee's for these items which I would never have purchased
if they were properly represented in photo and discription"
"Besides that it was a good experience"
"Paid plumber to help hook up gas line, flue lining and install napoleon Oakville gas insert. Went pretty smooth got everything installed, pilot light was on and could turn on fire with the inside button, so finished all the finish work. but when I went to use remote control it not control anything! Called them up they said i had to push the reset button, when they told me where it was I realized I had to take the whole insert out of the fireplace and move a side panel to get at the reset button and then reinstall everything"