"The fire place utensils turned out really nice. Careful they scratch really easy. The fire place screen turned out perfect. A lot nicer than the old original screen. Make sure measurements are precise. Mine were pretty close, but worked out perfectly. "

"Everything was smooth, quick online response to questions. "

"Very happy with appearance of the electric fireplace Comfort Glow ELCG240- from even fairly nearby it looks like a real fire when the glass doors are closed on the fireplace. Remote shipped with a weak battery, but we happened to have a spare."

"Prior to delivery we received a number of emails explaining the delivery process( phone call to schedule, inspect before accepting,etc) in reality the shipment was dropped off in front of our house with no scheduling call, no opportunity to inspect shipment. Although the boxes look un damaged, we have yet to open and inspect"

"We felt coerced into buying more than we needed, just to get the one part that was necessary. However, once we had everything put together, we were very happy with the result."

"The order process went well. The shipping arrived on time. When I found I had a problem everything fell apart. There seems to be maybe one person in customer service or technical support. The service was absolutely TERRIBLE. I would not recommend this company. I had to get to the manufacturer in order to get my problem solved. Don't buy here"

"I ordered a new grate online and immediately received confirmation of the order. It arrived within a few days & was exactly what I wanted - a one piece design that is strong & sturdy."

"My experience with eFireplaceStore has been really great because first, they had my particular item in stock while most sellers were out of stock. Secondly they shipped it out quicly with FedEx. I would be happy to recommend this vendor to others."

"The item I needed was in stock and shipped immediately."

"After much research, I decided to go with your fireplace log insert & I am so happy with it. I love the realistic look & not having to clean up ashes or the smell of smoke in the house. Easy ordering & shipping & works well."

"Everything fit perfectly in fireplace. Their instruction videos and descriptions are a great guide to get what you need."

"very informative after listening to my concern..followed by quick action to set up order for the required part...excellent service"

"Fireplace stores near me didn't have eco fans so I started looking online. Easy online shopping!"

"We needed a far better fireplace grate than that of the manufacturer. The Hy-C 22 Inch Franklin G Series Flat Bottom Cast Iron Fireplace Grate is everything eFireplaceStore.com said would. Best part, it was far more affordable than comparable units, and it shipped much faster than it said on their site. Talk about service; couldn't have asked for better. Would definitely do business with them again, and will recommend when asked. Thank you!"

"Ordering was seamless and item arrived when promised and functioned as well as I had hoped."