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Product & services pricing
3.75/5
Chance of future purchase:
3.89/5
Shipping & packaging:
4.28/5
Customer service:
3.86/5
Return/Replacement policy:
3.88/5

Verified
5/5

2021-12-03

Gas stove fan

"Bought a new Ecofan. Prompt shipping, well packaged, competitively priced.
Good experience!
"


Verified
5/5

2021-12-03

Easy and fast

"Your website is easy to shop and fast delivery!"

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Verified
5/5

2021-12-01

Great customer service!

"I called the eFireplace store looking for an odd size chimney cap. The customer service agent was quick to help me find exactly what I needed. She took my order and I received it 4 days earlier than expected. They made it easy!"

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Verified
5/5

2021-12-01

Great Purchase Experience

"I found exactly what I was looking for and I received my fire place log holder in a timely manner."

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Verified
5/5

2021-12-01

knowledgeable

"Tyler was a great help ... a good experience"

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Verified
5/5

2021-12-01

Great service, quick shipping.

"Excellent transaction! Would purchase again. "


Verified
5/5

2021-12-01

Fire place grate

"You had exactly the size fire place grate I needed. It said a couple weeks for shipping, which I was okay with. The product was in stock and I received it the same week. That was fantastic. Got to use it over Thanksgiving holiday. Will look for other products and use eFireplace Store again. "

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Verified
5/5

2021-12-01

Great Service

"Had some order issues, but the folks were able to resolve it quickly and get it sorted out without any major issues. "

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Verified
5/5

2021-12-01

Home owner

"Your team worked hard to identify the correct replacement remote for our fireplace. Upon arrival which was received within the time frame promised, east set up. Great service!"

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Verified
5/5

2021-11-30

Perfection!

"Ordered with a little hesitation, arrived the next day! Completely satisfied! Will recommend to everyone! 10 stars!"

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Verified
4/5

2021-11-30

looking good

"Looks good and solid. 4 starts since I have not used it just yet!"


Verified
4/5

2021-11-30

Great price on a nice product.

"I just wish I could have found an American made option."

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Verified
5/5

2021-11-30

Great Experience

"Website has numerous fireplace tool options and is easy to navigate. Placed order and it was shipped promptly. Great communication between the company and buyer. Thank you for the great service! "

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Verified
4/5

2021-11-29

eFireplacestore.com has been very responsive.

"I am impressed at how quickly eFireplacestore.com returns questions from customer service. They have been friendly and helpful. "

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Verified
5/5

2021-11-29

Excellent service

"Rep was very knowledgeable and helpful and we received our order within a weeks time "

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