"Super fast shipping, great doors! We love them. Easy to install too."
"Only had brief time to inspect ítem when arrived. Only opened top of the box. After opening the rest of the box, I noticed a dent on the bottom left side of the furnace."
"Shipped the same day it was ordered. Arrived in timely fashion. "
"A+ - great experience. Ordered a full set with burner and 110% satisfied"
"Goof phone service - fast shipping - the burner looks so good in the Big Green Egg table - Works to perfection
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"I bought a set of glass doors to attach to the front of my fireplace. The person I spoke with on line was helpful in answering my questions. After I thought about it for just a few minutes I called back and ordered from the person I had spoke with first. I put it on immediately when it came in (which by the way came in very quickly) and it adds class to the fireplace and it just looks awesome. It's always great to speak to someone online who knows what they are talking about and pleasant to talk to.
Thank You,
Happy Jack"
"I called and spoke with Devon, He was VERY helpful and was able to help me pick the correct replacement control . "
"Specific size for old stove quality heavy and will last through many warm fires and ease in ordering and arrived two weeks early! Thank you for making our cold season warm!"
"came in on time and was what i need thanks "
"Friendly salespeople and very knowledgeable people. Would order from them again. Prompt in shipping my order."
"was told it might that 3 weeks for delivery instead it arrived the very next week---beat that Amazon "
"Shipped quickly and exactly as ordered"
"Product. Have no response because I still have not received it's over a week last from when I was told it will be here."
"Realized after my initial purchase that I needed a larger unit. Was easily able to get in touch with a company representative (Brett), that made the exchange seamless and had the corrected unit sent right out. "
"They made it as easy as possible. The sales rep who helped me answered all my questions fully, helped me compare the various features of several units till I could comfortable decide the best Fireplace for me. They are very responsive to questions, but it may take them a few hours sometimes to get back to you. They are clearly busy, but when they are working with you, they will work very carefully to ensure you understand what you are buying.
THey ship quickly and keep you informed all along the way. This is vitally important because they are often forced to use freight services, and if you have never experienced a freight carried in the past few years, believe me, you need all the help you can get. Freight carriers cannot or will not communicate anything and are never on time. Somehow eFireplacestore keeps you informed, and in my case the delivery driver even brought the unit into my garage without being bribed. These guys have their act together.
Now, all that is 100% great, but there is a dark side. Their web page product filters simple do not work. Select, Electric, See Though, two-sided, linear fireplaces. You will get a selection of 50 or 60 units, one or two of which match the filter. This may fool you, as it did me, while I studies many fireplaces for several minutes before realizing the unit had nothing to do with what I expected to be looking at. That part of their store needs a lot of work, but I will not rate their service down just because they web designer is not very sharp. It is a great place. "