"I purchased 6 mm drawstring, when I received it. It was more like 4 mm attempted to contact your company via phone on two separate occasions after 30 rings and no answer. I submitted a response on the Internet. Was informed that a representative would be contacting me shortly and I have still to this day, not had any communications with any of your representatives"
"Great products and Gold Star always ships right away. Has low shipping costs. "
“Thanks for the positive feedback! We're glad you're happy with our products and speedy shipping. Let us know if you need anything else!”
"Advised on replacement parts, related sale items and alternatives to out of stocks. Fast shipping via UPS."
“Thank you for your review! We're delighted to hear that you found our service professional and appreciated our fast shipping via UPS. We're here to help with any future needs you may have.”
"Dispute contacting the seller several times, I did not get the advertised discount.
"
“We apologize for the inconvenience you've experienced. Your satisfaction is our top priority, and we're committed to resolving this issue promptly. I've sent you a direct message to investigate this issue further. Thank you for bringing it to our attention.”
"Called back they stated order shipped, I told them it didn't ups not received package they then stated supervisor would contact didn't beware of this company"
“We apologize for the inconvenience you've encountered with your order. This isn't the experience we aim to provide. I've sent you a direct message to assist you further with this issue.”
"I was sent all gold snaps and I purchased gold and rose gold for a broken halter and only got gold "
“We apologize for the inconvenience caused by receiving the wrong items in your recent order. I've sent you a direct message to discuss this further. Thank you for your patience and understanding.”
"good purchase, prices reasonable, turn around good"
“Thank you for the great review! We're glad you found your purchase to be a good value with reasonable prices and a quick turnaround.”
"Order was processed quickly. Delivery took a few days for coming from west coast to east coast. Prices are reasonable. Products just as described. I ordered acessories for my Juki DDL 8700. Feet, finger guard,quick change screw, magnetic light, just to name a few,all work very well. Will order from Goldstartooln again.
Thank you. "
“Thank you for your positive review! We're delighted you're enjoying our Juki DDL 8700 accessories. Looking forward to serving you again soon. Happy sewing!”
"I've looked around for this product for sometime and came across this website. I'm loving that it is hispanic owned. Looking forward to getting my product."
“Thank you for choosing GoldStar Tool! We're delighted you found what you needed on our website. Your support means a lot to us and if you ever need any assistance with your order, feel free to reach out. We're happy to help!”
"I tried ordering the rails I needed and when it came to getting the order through there was no immediate receipt. When the wrong rails came in i tried to processing a return and I keep getting the run around from the company which is very frustrating because these were very expensive. I do not recommend buying from here!"
“We're truly sorry for the inconvenience you've faced with your recent order. Your feedback is invaluable to us, and we're committed to making things right. I've sent you a direct message to assist with this issue further!”
"My order arrived in good time and was what I needed, thanks."
“Thank you for the feedback! We're glad your order arrived promptly and met your needs. If you have any further questions or needs, feel free to reach out.”
"You guys should probably make sure your product gets delivered before asking for a review. It’s been 10 days and still have yet to see it….."
“We are sorry to hear you have not received your order yet! I've sent you a direct message to discuss this issue further!”
"Products arrived timely & the quality is very good. I will order from them again. Prices are good too."
“We're delighted you're happy with our timely delivery & quality products! Looking forward to serving you again soon. Thank you!”
"Fast shipping and reasonable shipping costs. "
“Thank you for your feedback! We're glad to hear that our fast shipping and reasonable costs met your needs! ”
"It was good. Fast shipping!"
“Thank you for your positive feedback! We're glad you enjoyed the fast shipping. Let us know if you need anything else.”
A rep from GoldStar Tool, GoldStarRepresentative, has responded:
“We apologize for the inconvenience you've experienced. Your feedback is valuable to us, and we're sorry to hear about the discrepancy in the drawstring size and the difficulty in reaching us. I've sent you a direct message to assist you with this issue.”