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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2024-02-27

Super fast shipping.

"Got the package so fast I was surprised. Thanks much."

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Rep reply posted 2024-02-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad that the shipping was faster than expected! Thank you for your positive feedback and we look forward to having you shop with us again soon!”


Verified
5/5

2024-02-27

Sewing machine gear

"Fast service and the right part. "

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Rep reply posted 2024-02-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you enjoyed your experience shopping with us! We appreciate your review!”


Verified
5/5

2024-02-25

Always dependable!

"I love this shop. Fast shipping and good selection of tools."

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Rep reply posted 2024-02-26
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We appreciate your kind feedback and look forward to assisting you with any projects in the future! ”


Verified
5/5

2024-02-21

Fast Shipping

"Item as described. Arrived Fast!!"


Rep reply posted 2024-02-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear it! Thank you for taking the time to leave us a review and we look forward to having you shop with us again in the future! ”


Verified
5/5

2024-02-19

first industrial machine - juki ddl-8700

"Bought the juki ddl-8700, disassembled, with the T-leg table, and love it! shipping cost was so reasonable to east coast (dc) and the videos for assembly were really really helpful -- am totally amped by the machine now that it is setup and running! I was worried that the T-leg wheels would make the machine's table a bit shaky, but it works like a charm and even during the setup, the wheels were SO helpful to allow me to swivel back to front of the motor. high recommend, thanks for a wonderfully streamlined experience!"

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Rep reply posted 2024-02-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for taking the time to leave this kind review! We are so happy that you are enjoying your new Juki! Happy Sewing!”


Verified
1/5

2024-02-19

Still don’t have it!

"My shipping label was created on February 12th and still shows it is being prepared for shipping on February 18! I finally ordered what I really wanted quickly from somewhere else on the 16th and got it today. Very disappointed."

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Rep reply posted 2024-02-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry that your order has taken a while to ship! I've sent you a direct message to discuss this issue further.”


Verified
5/5

2024-02-17

Great Customer Service

"They made a minor error and fixed it right away, no hassle whatsoever. "

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Verified
5/5

2024-02-16

Cutting Mat

"Fast Shipping. Thank you!"

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Rep reply posted 2024-02-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear your order shipped quickly! We look forward to having you shop with us again soon! ”


Verified
2/5

2024-02-16

Poor Customer Service

"Spent about $2300 on a sewing machine and grommet press. Shipped quickly but had a quality issue with the grommet press and need to return. (Approx $90.) Dies were damaged by using the soft brass grommets provided and no longer work. I have received no replies to three separate emails over a two week time period to customer service. Interestingly, when I sent and email just prior to the purchasing inquiring about shipping, I received an email within an hour. They'll get back to you immediately when they want to sell you something, but not to back up their products. Listen to the other poor reviews, buy elsewhere. "

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Rep reply posted 2024-02-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry to hear that your experience with us has been less than positive. We apologize for any inconvenience this has caused and I've sent you a direct message to assist you with this issue. ”


Verified
3/5

2024-02-13

Plastic ruler…plastic. Flimsy.

"14.99 for a ruler that's filmsy plastic? Geez "

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Rep reply posted 2024-02-14
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you are unhappy with your recent purchase. I've sent you a direct message to discuss this further!”


Verified
1/5

2024-02-12

Wrong die size

"The boning tip die I received does not fit the press I also received. I called and was told to email and I never heard back. "

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Rep reply posted 2024-02-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that the die you received was the wrong size. I've sent you a direct message to assist you with this issue! ”


Verified
5/5

2024-02-10

Great price great service

"My order was delayed shipping and the management stepped in and made sure everything was taken care of. I would buy from them within hesitation again"

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Rep reply posted 2024-02-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We apologize for the delay in shipping your order, but we're glad our management team was able to step in and ensure everything was taken care of. We look forward to having you shop with us again in the future!”


Verified
5/5

2024-02-09

Great find for my production needs

"I will be coming back for my next production needs. "

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Rep reply posted 2024-02-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We can't wait to assist you with your future projects! We appreciate your review!”


Verified
5/5

2024-02-08

What we needed at a reasonable price

"Got a replacement part for my wife's sewing machine. Delivered quickly and exactly what we ordered and needed. Price was quite reasonable compared to other sources I found."

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Rep reply posted 2024-02-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy that you were able to get the replacements you were looking for and we appreciate you taking the time to leave us a review! ”


Verified
2/5

2024-02-07

"It took very long to come and it came in a box that was beat up and my threading tool was missing "

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Rep reply posted 2024-02-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry that you were unhappy with your order! We appreciate you taking the time to leave us feedback, and I've sent you a direct message to assist you with this issue.”