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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2024-01-21

Fantastic

"First time ordering from gold star and it was fantastic. The feet were perfect for my machine. Great product and fast delivery. Will be ordering from them again. "

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Rep reply posted 2024-01-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for taking the time to leave us this kind feedback! We appreciate it and are so happy to hear your first time ordering with us was such a positive experience! ”


Verified
5/5

2024-01-20

Good products, good service

"Thank you for your good products and good service"

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Rep reply posted 2024-01-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for the positive feedback. We appreciate it!”


Verified
5/5

2024-01-20

Bobbin winder

"I ordered a bobbin winder. I love it. It was easy to set up and works great. "


Rep reply posted 2024-01-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad you love your new bobbin winder! We look forwarding to having you shop with us again soon! ”


Verified
3/5

2024-01-19

Straight eyes

"Ordered pairs of straight eyes and hooks. Received hooks with round eyes. Will use them but not what I ordered. Disappointed."

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Rep reply posted 2024-01-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you did not receive what you were looking for! I've sent you a direct message to assist you with this issue. ”


Verified
2/5

2024-01-18

IN STOCK ON WEBSITE

"Item was noted in stock on January 9th. Credit card has already been billed but item has not arrived. I e-mailed 2 days ago with no response. I checked the website today and it still says in stock. I called today and they stated that the item was actually NOT in stock and that they would find out if the Purchasing Manager was able to order them to fill my order.. a backorder notice or SOME contact from the vendor would have been nice "

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Rep reply posted 2024-01-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order! We appreciate you taking the time to leave us feedback and I've sent you a direct message to assist you with this problem.”


Verified
5/5

2024-01-17

Ruching Foot

"Created perfect ruffles in less than half the time!"

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Rep reply posted 2024-01-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you enjoy your purchase! Thank you for your review! Happy Sewing! ”


Verified
1/5

2024-01-16

No support or assistance for our yamata fy757a

"Will not recommend or buy again. "

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Rep reply posted 2024-01-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you had trouble with your order! I've sent you a direct message to assist you with this problem.”


Verified
2/5

2024-01-15

Juki bobbin case does not fit DNU 1541S

"Bought 2 bobbin cases specifically labeled for DNU 1541s and they do not fit. Poor quality control. I want reembursement $40 to my credit card."


Rep reply posted 2024-01-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry to hear that the bobbin cases you purchased did not fit properly. I've sent you a direct message to assist you with this problem, and we appreciate your feedback.”


Verified
5/5

2024-01-15

Arrived quickly and in great shape

"Great customer service and quick arrival"

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Rep reply posted 2024-01-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you enjoyed your experience! Thank you for your review! ”


Verified
5/5

2024-01-13

Great

"Took a while for me to find the instructions.. once I got them it was fine."

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Rep reply posted 2024-01-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you are happy with your purchase! Thank you for taking the time to leave a review! ”


Verified
5/5

2024-01-12

Exactly as I expected!

"The item was shipped super fast and arrived in great condition! Will order again for sure!"

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Rep reply posted 2024-01-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you enjoyed your experience!”


Verified
5/5

2024-01-12

Exactly what I needed at a great price

"It's getting harder to find certain supplies that I need to do my crafts, but I found a great selection of webbing and hardware at a reasonable price. "

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Rep reply posted 2024-01-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you are satisfied with our collection of supplies! Thank you for your review and we look forward to having you shop with us again soon! ”


Verified
2/5

2024-01-11

Had to put my project on hold

"I made an order and one of the items was out of stock despite the order being processed and paid for. After waiting a week for delivery, I called and found out they hadn’t sent it because the item wasn’t in stock. I received no email or call or any notification about this. The item was not vital but the rest of my order was. Now I have to explain to the customer why the product will be 10 days late. Someone should have reached out or the inventory online should have been made accurate. "


Rep reply posted 2024-01-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so sorry that there was some confusion regarding the item you ordered being out of stock. I've sent you a direct message to assist you with this problem, and we appreciate your feedback. ”


Verified
5/5

2024-01-10

Thanks, it arrived very quickly.

"Very good product and very fast shipping. Thank you "


Rep reply posted 2024-01-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy you have enjoyed your experience with us! We look forward to having you shop with us again soon! ”


Verified
5/5

2024-01-07

The best product! And quick delivery!

"Thank you for the quick delivery and amazing product!! "

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Rep reply posted 2024-01-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We look forward to having you shop with us again soon! ”