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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2024-01-01

I LOVE GOLDSTAR !

"After 50 years of sewing, I finally treated myself to electric scissors. I make 20 men’s dress shirts at a time. My new scissors allow me to cut 10 at a time rather than the 4 I could do with giant tailor shears. So much easier on my hands too.
Goldstar has always delivered high quality tools and supplies at great prices. I always receive my order faster than expected. Thank you!
"

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Rep reply posted 2024-01-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind review! We are so happy to hear you enjoyed your new scissors! We look forward to having you shop with us again soon, and happy sewing!”


Verified
1/5

2024-01-01

Have not received order

"I still have not gotten my order. Its been a month. And i was not given updates on it nor a tracking number."

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Rep reply posted 2024-01-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you have not received your order yet. I've sent you a direct message so our team can assist you with this problem! ”


Verified
5/5

2023-12-29

Wonderful

"I shop gold star on line, and their customer service is fast and reliable. I recommend them highly to my sewing friends."

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Verified
1/5

2023-12-22

Die set did not fit press!!

"I ordered a heavy duty press and #10 die set that was indicated as matching the press -- this was a set meant to be purchased together. But the upper die with threaded insert had a smaller threaded insert than fit the threaded hole in the press; there was no way to properly use this die, it just fell out as it wasn't able to be installed. I emailed and called Goldstar and never received any communication back. I am desperate for assistance returning and replacing this piece or at the very least getting a refund for a $200 purchase I cannot use. This happened in mid-december and so its possible the company has gone on holiday vacation, but there was no communication of that. "

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Rep reply posted 2023-12-28
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We apologize for any confusion regarding your new heavy-duty press and die set! I've escalated this issue to our customer support team, who should be in contact with you shortly. Let us know if you need any further assistance!”


Verified
5/5

2023-12-21

Great team

"Great job everyone, very happy with the product."

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Rep reply posted 2023-12-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you are happy with your purchase! Thank you for the positive feedback. We appreciate it! ”


Verified
1/5

2023-12-20

Received wrong parts

"Purchased a new consew sewing machine and received the wrong motor and table for the sewing machine. Trying to get it remedied and they've been unresponsive. Shady business, would recommend the manufacturers look into this distributor. Stay away."

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Rep reply posted 2023-12-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you received the wrong part for your new sewing machine! I've sent you a direct message so we can assist with this issue. Thank you for your feedback.”


Verified
2/5

2023-12-18

order 157526

"i have not received my part and have had no tracking information sent to me as requested by phone."

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Rep reply posted 2023-12-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your tracking information! I just sent you a direct message so we can assist you with this problem. We appreciate your feedback!”


Verified
1/5

2023-12-17

David at GoldstarTool is a conman, not to be trusted

"Never credited or refunded our new original motor return. Sold us a subsequent replacement upgrade that does not fit our machine and will not respond to our continued requests for credit or support. David the Owner is a conman! who does not respect or value his customers!
Strongly recommend avoiding this company!
Goldstar has over $1300 of my money and I have nothing functional to show for it.
No responses to phone calls or emails from anyone at Goldstar.

"

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Rep reply posted 2023-12-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry about the confusion with your order. I've escalated this issue to our customer support team, and they should be in touch with you shortly! If you need assistance with anything else, please let us know! ”


Verified
1/5

2023-12-16

No instructions

"I purchased an item that came with no instructions of how to put it together. I am lucky that I can put puzzle together, but that is not the point. Will not be making another purchase again."


Rep reply posted 2023-12-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your order and the lack of proper instructions. I just sent you a direct message so we can assist you with this problem. Thank you for your feedback!”


Verified
5/5

2023-12-15

Great product

"I ordered wrong items so sm able to return.
"

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Rep reply posted 2023-12-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear you returned your items successfully and hope you were able to get the items you were looking for! Thank you for your review!”


Verified
5/5

2023-12-15

Reliable service and quality products

"I've been loading up on my Gold Star Tool products for eyelets, rivets, and other hand press products. Extremely happy with the heavy duty hand press that I've ordered. All the dies I've purchased fit perfectly in the press and the eyelets, rivets and gromets I've ordered are great quality. Orders arrive very fast. Thanks for the excellent service!"

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Rep reply posted 2023-12-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy that you enjoyed your experience with us! We look forward to having you shop with us again soon!”


Verified
5/5

2023-12-07

Customer Service is alive and well at GoldStar!

"Just wanted to give the customer service team a big shout for the resolution of the issues that I had with my order.I am very pleased with the way that things have been handled. I have to say I am very likely to place another order at GoldStar"

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Rep reply posted 2023-12-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you were unhappy with the tools you received! I've escalated this issue to our customer service team, who should be in contact with you shortly. Please let us know if you need any further assistance!”


Verified
5/5

2023-12-14

Quick Shipping!

"Was supposed to be delivered by Friday, actually came on Tuesday! Great quality and worked as suspected."


Rep reply posted 2023-12-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We are glad to see everything shipped quickly and as expected! ”


Verified
5/5

2023-12-11

Great Made In USA sew in tags

"I order Made In USA sew in tags from Gold Star Tool and I am always happy with the quality and price! Gold Star Tool ships fast. The more tags I order the better the price. These little tags are just the right size."

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Rep reply posted 2023-12-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you enjoyed your experience shopping with us! Thank you for your positive feedback! ”


Verified
4/5

2023-12-04

Here comes HOHO!

"The website was a little clunky but but rudolph was able to help me!"

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Rep reply posted 2023-12-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We look forward to having you shop with us again in the future. Happy Sewing!”