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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2023-12-03

Excellent!

"Fast shipping, great quality products. "

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Rep reply posted 2023-12-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We appreciate it! ”


Verified
5/5

2023-12-02

Fast shipping. And great product

"Great experience. Will buy again "

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Rep reply posted 2023-12-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are happy to hear you enjoyed your experience shopping with us! We look forward to having you shop with us again in the future! ”


Verified
1/5

2023-11-27

Have not received order…

"tracking# disconnected & would like to know status of my order."

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Rep reply posted 2023-11-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your tracking number! Our customer service team is working on this issue for you now, but if there is anything else we can help you with, please let us know!”


Verified
5/5

2023-11-11

Leatherworker's best friends!

"If you make things out of leather, get a rivet setter from these guys! It will save your relationship with the neighbors--no more mallet symphony!"

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Rep reply posted 2023-11-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you (and your neighbors) are happy with your new rivet setter! Thank you for your review!”


Verified
5/5

2023-11-23

Great for Bag Making

"Product is great for setting rivets through several layers of faux leather. "

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Rep reply posted 2023-11-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you've enjoyed your experience with us and thank you for your positive feedback! We look forward to having you shop with us again in the future!”


Verified
5/5

2023-11-22

great

"I love ordering from this site. easy to find what I need and shipping is super fast!"

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Rep reply posted 2023-11-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you've enjoyed your experience! We look forward to having you shop with us again soon! ”


Verified
3/5

2023-11-21

We ordered the brand new Sewing, it didn't come with the inclusive basic package that supposed to be came with the Sewing Machine!

"To Whom it may concern,
We ordered the brand new Sewing Machine, I didn't know it just purchased the Sewing Machine without the package, it didn't come with the inclusive basic package that supposed to be came with the Sewing Machine like a few year ago!
"

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Rep reply posted 2023-11-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Our apologies for any confusion that you experienced with your order. If you have any questions, please feel free to reach out to our customer service team by phone (1.800.868.4419) or by email (help@goldstartool.com) for assistance!”


Verified
3/5

2023-11-21

Product good - Shipping Poor

"The purchase was good but shipping was unsatisfactory. I paid for overnight and did not receive. The carrier said was not delivered to them on-time. The fabric cutter is an essential in my business and it delayed production. Very disappointed."

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Rep reply posted 2023-11-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that production was delayed for your business because of this issue. I've sent you a direct message to discuss this further!”


Verified
1/5

2023-11-19

Not shipped

"Ordered over a week or two ago and my item still hasn’t been sent."


Rep reply posted 2023-11-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear how long your order has taken to ship! I just sent you a direct message so we can assist you with this problem. Thank you for your feedback!”


Verified
5/5

2023-11-17

Gold Star Tools is my go to place

"For making bags and needing hardware, Gold Star tools has it all. "

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Rep reply posted 2023-11-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind review! We're glad to hear you've enjoyed your experience and we look forward to having you shop with us again in the future!”


Verified
5/5

2023-11-16

"great job delivered as said"


Rep reply posted 2023-11-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad that you enjoyed your shopping experience with us! Thank you for the review! ”


Verified
5/5

2023-11-15

Great service, great packaging and care taken

"Delivered with care, on time."

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Rep reply posted 2023-11-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We look forward to having you shop with us again in the future! ”


Verified
5/5

2023-11-14

Solid Tool

"The heavy duty press came quickly. Thank you."

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Rep reply posted 2023-11-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We are glad to hear you've enjoyed your experience with us!”


Verified
3/5

2023-11-13

ok but....

"Received the wrong eyelets. Emailed with the order number but never heard back. The tool was very good though."

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Rep reply posted 2023-11-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you've received the wrong eyelets! Our customer service team will be reaching out to you shortly! ”


Verified
5/5

2023-11-11

Great as usual!

"It’s easy to find the items I need and delivery is fast."

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Rep reply posted 2023-11-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are happy to hear you've enjoyed your experience shopping with us! Thank you for your feedback!”