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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2023-12-07

Customer Service is alive and well at GoldStar!

"Just wanted to give the customer service team a big shout for the resolution of the issues that I had with my order.I am very pleased with the way that things have been handled. I have to say I am very likely to place another order at GoldStar"

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Rep reply posted 2023-12-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that you were unhappy with the tools you received! I've escalated this issue to our customer service team, who should be in contact with you shortly. Please let us know if you need any further assistance!”


Verified
5/5

2023-12-14

Quick Shipping!

"Was supposed to be delivered by Friday, actually came on Tuesday! Great quality and worked as suspected."


Rep reply posted 2023-12-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We are glad to see everything shipped quickly and as expected! ”


Verified
5/5

2023-12-11

Great Made In USA sew in tags

"I order Made In USA sew in tags from Gold Star Tool and I am always happy with the quality and price! Gold Star Tool ships fast. The more tags I order the better the price. These little tags are just the right size."

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Rep reply posted 2023-12-11
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you enjoyed your experience shopping with us! Thank you for your positive feedback! ”


Verified
4/5

2023-12-04

Here comes HOHO!

"The website was a little clunky but but rudolph was able to help me!"

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Rep reply posted 2023-12-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! We look forward to having you shop with us again in the future. Happy Sewing!”


Verified
5/5

2023-12-03

Excellent!

"Fast shipping, great quality products. "

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Rep reply posted 2023-12-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We appreciate it! ”


Verified
5/5

2023-12-02

Fast shipping. And great product

"Great experience. Will buy again "

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Rep reply posted 2023-12-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are happy to hear you enjoyed your experience shopping with us! We look forward to having you shop with us again in the future! ”


Verified
1/5

2023-11-27

Have not received order…

"tracking# disconnected & would like to know status of my order."

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Rep reply posted 2023-11-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for the confusion with your tracking number! Our customer service team is working on this issue for you now, but if there is anything else we can help you with, please let us know!”


Verified
5/5

2023-11-11

Leatherworker's best friends!

"If you make things out of leather, get a rivet setter from these guys! It will save your relationship with the neighbors--no more mallet symphony!"

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Rep reply posted 2023-11-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you (and your neighbors) are happy with your new rivet setter! Thank you for your review!”


Verified
5/5

2023-11-23

Great for Bag Making

"Product is great for setting rivets through several layers of faux leather. "

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Rep reply posted 2023-11-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear that you've enjoyed your experience with us and thank you for your positive feedback! We look forward to having you shop with us again in the future!”


Verified
5/5

2023-11-22

great

"I love ordering from this site. easy to find what I need and shipping is super fast!"

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Rep reply posted 2023-11-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you've enjoyed your experience! We look forward to having you shop with us again soon! ”


Verified
3/5

2023-11-21

We ordered the brand new Sewing, it didn't come with the inclusive basic package that supposed to be came with the Sewing Machine!

"To Whom it may concern,
We ordered the brand new Sewing Machine, I didn't know it just purchased the Sewing Machine without the package, it didn't come with the inclusive basic package that supposed to be came with the Sewing Machine like a few year ago!
"

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Rep reply posted 2023-11-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Our apologies for any confusion that you experienced with your order. If you have any questions, please feel free to reach out to our customer service team by phone (1.800.868.4419) or by email (help@goldstartool.com) for assistance!”


Verified
3/5

2023-11-21

Product good - Shipping Poor

"The purchase was good but shipping was unsatisfactory. I paid for overnight and did not receive. The carrier said was not delivered to them on-time. The fabric cutter is an essential in my business and it delayed production. Very disappointed."

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Rep reply posted 2023-11-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear that production was delayed for your business because of this issue. I've sent you a direct message to discuss this further!”


Verified
1/5

2023-11-19

Not shipped

"Ordered over a week or two ago and my item still hasn’t been sent."


Rep reply posted 2023-11-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear how long your order has taken to ship! I just sent you a direct message so we can assist you with this problem. Thank you for your feedback!”


Verified
5/5

2023-11-17

Gold Star Tools is my go to place

"For making bags and needing hardware, Gold Star tools has it all. "

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Rep reply posted 2023-11-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind review! We're glad to hear you've enjoyed your experience and we look forward to having you shop with us again in the future!”


Verified
5/5

2023-11-16

"great job delivered as said"


Rep reply posted 2023-11-17
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad that you enjoyed your shopping experience with us! Thank you for the review! ”