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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2023-11-09

Good

"Nice to buy on your store"


Rep reply posted 2023-11-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your kind review! We hope to see you again soon!”


Verified
5/5

2023-11-09

Excellent

"Product is very good will buy again "

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Rep reply posted 2023-11-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your positive feedback! We are happy to hear that you are pleased with your purchase!”


Verified
5/5

2023-11-09

Super fast service

"Looked for sewing machine screwdriver set on several websites. GoldStar tools came up on search. It had exactly what I needed. I read reviews and purchased the 15 sets I needed. The price was amazing!
I hope the quality holds up. I go to Mexico and teach sewing classes for a week in November. I purchase sewing tools for each participant. I had everything except the screwdrivers already purchased but next year will look more closely at GoldStar Tools to compare products and price.
"

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Rep reply posted 2023-11-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear we had exactly what you needed! Thank you for your review! ”


Verified
3/5

2023-11-08

Button die

"Button die did not fit the buttons and there was no fix according to customer service. So I bought a tool that did not work. "

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Rep reply posted 2023-11-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear that your experience with us was less than positive! If there is anything else we can help you with, please let us know! ”


Verified
5/5

2023-11-04

First time

"Items ordered arrive quickly"

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Rep reply posted 2023-11-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you enjoyed your experience!”


Verified
2/5

2023-11-03

Slow to ship!

"I ordered a needle bar on Monday and it didn't even get packaged to pre-ship until the following Wednesday! That's when I received your order is being put together and will let you know when it ships and now we're on Friday and I still haven't received the shipping notification two weeks since I ordered it"

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Rep reply posted 2023-11-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry to hear how long your order has taken to ship! I just sent you a direct message so we can assist you with this problem. Thank you for your feedback!”


Verified
1/5

2023-11-02

Bad experience

"Company left me a bunch of trash after delivery like a pallet that was unnecessary and could’ve taken it with them "

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Rep reply posted 2023-11-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear about the inconvenient delivery! I just sent you a direct message so we can work together on this issue! Thank you for taking the time to leave a review!”


Verified
4/5

2023-11-02

Juki 8700 with industrial servo table

"Good and on time delivery service (4days after ordering out of state) BUT honestly the table I got isn’t well constructed at all so I’m waiting for them to get back to me after sending the video proof. I’m scared it may come apart soon and that’s frightening…"

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Rep reply posted 2023-11-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your feedback! I just sent you a direct message to find out more about this issue so we can assist you!”


Verified
5/5

2023-10-31

The Best

"I am really getting to like this company.
This is the third time I ordered from them and it is quick with no issues.
I emailed David about fabric materials he promptly answered and is ready to guide me through the overwhelming, fashion district! Now how cool is that!
Thank you
"

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Rep reply posted 2023-10-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear about your positive experience! Thank you for your kind review! ”


Verified
5/5

2023-10-25

Just what I needed

"I got exactly the part I needed and right on time."


Rep reply posted 2023-10-25
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you enjoyed your experience!”


Verified
5/5

2023-10-24

Excellent service!!!

"All questions are answered and solutions offered by people( not robots)."

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Rep reply posted 2023-10-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad to hear you enjoyed your experience with us!”


Verified
5/5

2023-10-23

Plastic connector wore out, replaced. Key replaced as well

"I ordered the 2 items. The wrong size key was received. Apparently, my cutter was an older model. The correct key was shipped and all is good now. "

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Rep reply posted 2023-10-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear we were able to get the correct sized key to you! Thank you for your review!”


Verified
5/5

2023-10-19

I'm pleased.

"Just good service and a great product."

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Rep reply posted 2023-10-20
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you enjoyed your experience with us.”


Verified
5/5

2023-10-19

Snaps

"Snaps work great , and I love the colors!"

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Rep reply posted 2023-10-19
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you are happy with the snaps you ordered! We love the variety of colors, too. Thank you for your review!”


Verified
2/5

2023-10-17

Disappinted

"On the backside with the ring always went off center and left raw metal to cut boot laces"

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Rep reply posted 2023-10-18
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you are not happy with the product you ordered! I just sent you a private message with a few follow up questions about your case. Thank you for your feedback!”