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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2023-10-16

My first big sewing purchase - EXCELLENT EXPERIENCE.

"I sew custom denimwear using industrial machines. My DNU-1541S is a fantastic lockstitch machine but not the most agile tool; it's too heavy-duty for lighter fabric work no matter the size of the needle. I'd been considering a medium-duty Juki like the DDL series and discovered the impressive DDL-9000csm that came out a few years ago - maybe 2019? Computerized machines are always more expensive than pure-mechanical ones, so I thought it would be beyond my budget. But when I called David from Goldstar he offered me a more than reasonable price, helped me figure out the best way to finance the order, and even gave me free shipping and t-legs on my NewTech table! I never thought I'd be able to afford such an elegant and TIME-SAVING machine like this: it just sews right over eight layers of 15-ounce denim without issue and with minimal adjustment of tension (on the approach and the decline of the layered parts). It takes a size 18 needle and 80 tex thread in the needle and the bobbin, and it back-stitches and thread cuts like a dream. I'm saving so much time on projects now and my sewing quality has been elevated on things like back pockets and top-stitching all around. It's really a joy to use every day. I can't thank David at GoldStar Tool enough for being so generous and so helpful. I really didn't expect to get such a lovely machine at this stage in my denimwear work. THANKS DAVID! I'll be back for more in the future! "

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Rep reply posted 2023-10-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear David was able to help you get the best machine for your needs at a great price! Thank you for your review! We look forward to having you shop with us again in the future. Happy Sewing!”


Verified
5/5

2023-10-14

Very satisfied

"Great price, easy ordering, fast delivery "

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Rep reply posted 2023-10-16
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear that you enjoyed your experience with us. Best wishes!”


Verified
5/5

2023-10-13

Really impressive catalogue

"Items arrived on time and as expected, but the part of the store was that the catalogue had a huge variety of options, all clearly marked and explained. I was looking for snaps to color-code some fabric with, and other places mostly offer a few metallic shades and variety packs; Gold Star let me buy large packs of specific colors. They've got an index and everything!"

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Rep reply posted 2023-10-13
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you were able to find what you needed with us! Thank you for your review and we look forward to having you shop with us again in the future!”


Verified
3/5

2023-10-12

Called 3-4 times to get a straight answer.

"Called to ask if they had a product "in stock", ordered it, didn't hear anything for several days. Called again, they said the item was "drop shipped" and told all the other times over a week that there would be some sort of shipping update (ultimately there was, conveniently as I was going to cancel the order).

I don't really care how long things take to ship, but knowing when things intend to ship is nice. Even knowing that you don't know is OK, just say that. Or tell me the thing that you ordered to ship to you to ultimately ship to me is on a boat from Asia.
"

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Rep reply posted 2023-10-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry for all the back-and-forth! Thank you for your patience and your feedback. I just sent you a private message verifying whether you received your shipping update at this time. Please let me know if there's anything I can help you with. ”


Verified
5/5

2023-10-11

Found the parts I was looking for!

"I've been searching for 2 puller wheels for my juki machine for 2 months and they had it! They were very helping and shipping was fast! Will shop again!"

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Rep reply posted 2023-10-12
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you were able to find what you needed with us and that you will shop with us again! Thank you for your review!”


Verified
5/5

2023-10-08

Always has what I need

"This site has always been my first stop for finding parts for my Industrial machine at reasonable prices. "

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Rep reply posted 2023-10-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so happy to hear that you enjoy shopping with us and that you are able to find the parts you need at our store. Thank you for your review!”


Verified
5/5

2023-10-07

Help Call

"Called because I have no experience with a press. The young lady that answered the phone was MORE than patient & understanding and polite and helpful !! She got me on the correct items I needed & instructions on how to do my return. Tracking already informed me it will be here in about 5 days !!! Goldstar has been Good to me !!!"

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Rep reply posted 2023-10-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that our customer service team was able to answer your questions! Thank you for your review and feedback. Happy sewing!”


Verified
5/5

2023-10-07

Quick shipping

"Thanks for the quick shipping and great price. "


Rep reply posted 2023-10-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Our pleasure! We are so glad to hear you enjoyed your experience with us. Thank you for your review!”


Verified
5/5

2023-10-05

Very Happy

"Thanks to the fast delivery and the quality of the machine our head seamstress is very happy."

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Rep reply posted 2023-10-06
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you and your team are pleased with your machines! Thank you for your review!”


Verified
5/5

2023-10-05

Hardware

"Easy shopping and good pricing"

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Rep reply posted 2023-10-05
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear you enjoyed your experience with us.”


Verified
5/5

2023-10-03

JUKI DDL-8700-7

"I received my package today everything was perfect I paid for the assemble and I’m glad I did because I wouldn’t be able to do it myself. I live in Chicago and came in very good condition I’m very happy with my purchase "

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Rep reply posted 2023-10-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are glad everything arrived safely and that you are enjoying your machine. Happy sewing!”


Verified
5/5

2023-10-03

Excellent customer service

"Very helpful customer service, item came in intact as expected."

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Rep reply posted 2023-10-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are happy to hear your order arrived safely and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-10-01

Fast, accurate shopping experience.

"Very happy with my experience"


Rep reply posted 2023-10-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review, we are so glad to hear you enjoyed shopping with us!”


Verified
5/5

2023-09-30

Blind Hem

"My machine works fantastic. Very smooth with perfect stitching."

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Rep reply posted 2023-10-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear your sewing machine is working well and that you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-09-29

Great

"I ordered their cotton thread. Arrived quickly. Happy to find such large quantity in good cotton sewing thread at such a good price. "

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Rep reply posted 2023-09-29
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review and feedback! We are so happy to hear you enjoyed your experience with us. Happy sewing!”