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Product & services pricing
4.07/5
Chance of future purchase:
3.97/5
Shipping & packaging:
3.75/5
Customer service:
3.50/5
Return/Replacement policy:
3.13/5

Verified
5/5

2023-08-21

Julie foot

"The foot I got fit perfectly ! Thank you and thanks for the great customer service!!!"

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Rep reply posted 2023-08-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our team was able to help you resolve the issue with your order! Thank you for your review!”


Verified
5/5

2023-08-21

Tagging tool

"Great product, pricing and service"

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Rep reply posted 2023-08-22
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-08-19

Write A Review

"Everything is good. Thanks"


Rep reply posted 2023-08-21
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad to hear everything went well and that you enjoyed your experience with us! Thank you for your review!”


Verified
1/5

2023-07-20

Would not do business with again

"The $500 item did not work at all. I called twice for support and never got a call back. Returned product and my only got a $400 refund. After the company replied here, I have reached out to them about 5 times. They do not respond to calls or emails.
DO NOT BUY ANYTHING FROM THIS COMPANY.
Janelle Robinson
Order # 149273
"

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Rep reply posted 2023-07-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Hello! We are very sorry about the confusion with your order. I just sent you a private message with a couple of follow up questions so I know how best to help you with this case. I look forward to hearing back from you!”


Verified
5/5

2023-08-10

Great transaction

"I was able to purchase my products at a reasonable cost. Shipping was very fast."

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Rep reply posted 2023-08-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you were able to find what you needed with us! Thank you for your review!”


Verified
1/5

2023-08-09

Waiting for order 16 days and counting...

"I ordered a couple packages of sewing machine needles and a small repair part for a sewing machine. I live in Canada and got charged $16 USD for shipping, and it still hasn't arrived 16 days later. Not impressed at all."

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Rep reply posted 2023-08-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for your order's shipping delay! I just sent you a private message with a couple of follow up questions so I know how best to help with your case. Thank you for your feedback!”


Verified
5/5

2023-08-09

All parts as advertised

"Ordered what I needed online and was promptly delivered. EZPZ"

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Rep reply posted 2023-08-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us and that everything arrived safely! Thank you for your review!”


Verified
5/5

2023-08-07

Snaps go in like buttah!

"I ordered the heavy duty press on the recommendation of a friend. It works so smoothly! I'll be trying rivets next."

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Rep reply posted 2023-08-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are enjoying the heavy duty press! It is a great machine. Thank you for your review!”


Verified
5/5

2023-08-07

Always Excellent!

"Excellent customer service and they always have everything I need. Highly recommend!!"

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Rep reply posted 2023-08-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so happy to hear our customer service team was able to help you find what you needed!”


Verified
5/5

2023-08-06

Thanks

"Surprise. These little bobbins are hard to find per Google search. I though bobbins would be easy to find."

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Rep reply posted 2023-08-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you found the bobbins you needed with us! Thank you for your review!”


Verified
5/5

2023-08-06

Seam Ripper

"Great product - I'm glad they sell and it works well for ripping out sewing mistakes. It arrived quickly too."

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Rep reply posted 2023-08-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear your order arrived quickly and safely!”


Verified
2/5

2023-08-04

Could not return

"I recd the item after 1 week and was told returns are only accepted within 7 days!. "

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Rep reply posted 2023-08-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you were unhappy with your order! Thank you for your review and feedback. I just sent you a private message asking for more details about your case. I look forward to hearing back from you!”


Verified
5/5

2023-08-02

5 stars

"Great service, great products!"

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Rep reply posted 2023-08-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you! We are so glad to hear you enjoyed your experience with us, thank you for your review!”


Verified
5/5

2023-07-31

Order came in less than 3 days and was correct. Another great experience with Gold Star Tools

"Order was correct. Came in 2 days. Another great experience with Gold Star Tools."

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Rep reply posted 2023-08-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear your order arrived quickly and safely. Thank you for shopping with us!”


Verified
5/5

2023-07-29

Easy

"It's great to have a place I can easily find folders for my industrial machines!"

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Rep reply posted 2023-07-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us and that we had what you needed! Thank you for your review!”