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Product & services pricing
4.00/5
Chance of future purchase:
3.84/5
Shipping & packaging:
3.71/5
Customer service:
3.40/5
Return/Replacement policy:
3.09/5

Verified
5/5

2023-08-10

Great transaction

"I was able to purchase my products at a reasonable cost. Shipping was very fast."

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Rep reply posted 2023-08-15
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you were able to find what you needed with us! Thank you for your review!”


Verified
1/5

2023-08-09

Waiting for order 16 days and counting...

"I ordered a couple packages of sewing machine needles and a small repair part for a sewing machine. I live in Canada and got charged $16 USD for shipping, and it still hasn't arrived 16 days later. Not impressed at all."

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Rep reply posted 2023-08-10
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are very sorry for your order's shipping delay! I just sent you a private message with a couple of follow up questions so I know how best to help with your case. Thank you for your feedback!”


Verified
5/5

2023-08-09

All parts as advertised

"Ordered what I needed online and was promptly delivered. EZPZ"

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Rep reply posted 2023-08-09
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us and that everything arrived safely! Thank you for your review!”


Verified
5/5

2023-08-07

Snaps go in like buttah!

"I ordered the heavy duty press on the recommendation of a friend. It works so smoothly! I'll be trying rivets next."

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Rep reply posted 2023-08-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear that you are enjoying the heavy duty press! It is a great machine. Thank you for your review!”


Verified
5/5

2023-08-07

Always Excellent!

"Excellent customer service and they always have everything I need. Highly recommend!!"

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Rep reply posted 2023-08-08
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so happy to hear our customer service team was able to help you find what you needed!”


Verified
5/5

2023-08-06

Thanks

"Surprise. These little bobbins are hard to find per Google search. I though bobbins would be easy to find."

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Rep reply posted 2023-08-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are glad you found the bobbins you needed with us! Thank you for your review!”


Verified
5/5

2023-08-06

Seam Ripper

"Great product - I'm glad they sell and it works well for ripping out sewing mistakes. It arrived quickly too."

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Rep reply posted 2023-08-07
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear your order arrived quickly and safely!”


Verified
2/5

2023-08-04

Could not return

"I recd the item after 1 week and was told returns are only accepted within 7 days!. "

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Rep reply posted 2023-08-04
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are sorry to hear you were unhappy with your order! Thank you for your review and feedback. I just sent you a private message asking for more details about your case. I look forward to hearing back from you!”


Verified
5/5

2023-08-02

5 stars

"Great service, great products!"

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Rep reply posted 2023-08-03
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you! We are so glad to hear you enjoyed your experience with us, thank you for your review!”


Verified
5/5

2023-07-31

Order came in less than 3 days and was correct. Another great experience with Gold Star Tools

"Order was correct. Came in 2 days. Another great experience with Gold Star Tools."

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Rep reply posted 2023-08-01
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are glad to hear your order arrived quickly and safely. Thank you for shopping with us!”


Verified
5/5

2023-07-29

Easy

"It's great to have a place I can easily find folders for my industrial machines!"

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Rep reply posted 2023-07-31
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us and that we had what you needed! Thank you for your review!”


Verified
5/5

2023-07-27

"Fast and professional service "

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Rep reply posted 2023-07-27
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you enjoyed your experience with us! Thank you for your review!”


Verified
5/5

2023-07-25

Fast reasonable shipping, product looks good, thank you!

"Fast reasonable shipping, product looks good, thank you!
"

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Rep reply posted 2023-07-26
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“Thank you for your review! We are so glad to hear you enjoyed your experience with us and that you are happy with your product. ”


Verified
5/5

2023-07-23

Excellent Customer Service

"Ordered a Servo Motor and it came with a broke piece, Called Customer Service on a Friday 3 pm their time and Lindsey helped me. I send her a picture of the broken piece and she explained they closed at 3 on Friday but she would try to get the piece sent out. I got a message 20 minutes later that it had been shipped. When I received new piece swapped out my clutch motor on my Industrial sewing machine with the Servo motor and it works wonderful. My only regret is not changing it sooner."

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Rep reply posted 2023-07-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear our customer service team was able to help you get your machine up and running again! Thank you for your review and for shopping with us!”


Verified
5/5

2023-07-22

Quick delivery

"I was looking for crafting supplies for building rocking horses. Found just the rings I needed and even a new foot for the sewing machine. Good selection and quick delivery.
"

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Rep reply posted 2023-07-24
A rep from GoldStar Tool, GoldStarRepresentative, has responded:

“We are so glad to hear you were able to find what you needed on our website! Thank you for your review!”